Office Assistant - Full time

High Country Behavioral Health•Pinedale, WY

About The Position

High Country Behavioral Health is seeking a dedicated, highly organized Office Assistant for a full-time, Monday–Friday role supporting timely access to behavioral health treatment. Reporting to the Administrative Director, the Office Assistant is the first point of contact for clients and supports the clinic’s clinical and billing functions. The role requires strong communication, accurate recordkeeping, and effective process management to coordinate patient care and insurance billing. The position includes welcoming clients and caregivers, coordinating schedules and patient flow, communicating information between patients and clinical staff, and assisting with referrals and follow-up appointments. The Office Assistant also supports the medical team with specimen collection and certain tests or injections as needed or assigned, while maintaining confidentiality and HIPAA compliance. Administrative and financial duties include verifying insurance information, assisting with insurance pre-approvals, maintaining paper and electronic records, updating deposit spreadsheets, preparing bank deposits, and keeping the front office and patient areas tidy. The role requires a high school diploma or equivalent, strong communication and organizational abilities, proficiency with Microsoft Office and standard office equipment, and successful completion of pre-employment screening and a background check.

Requirements

High school diploma or equivalent.
Ability to manage and prioritize multiple tasks accurately in a dynamic, fast-paced environment.
Excellent written and verbal communication skills.
Ability to maintain confidentiality, professionalism, and high-quality customer service in all interactions.
Proficiency in Microsoft Office products and ability to operate standard office equipment.
Successful completion of HCBH pre-employment screening and background check.

Nice To Haves

Knowledge of state and federal regulations, policies, and procedures governing medical billing and financial recordkeeping, including accounting principles.
Ability to solve practical problems and manage a variety of variables in a healthcare setting.

Responsibilities

Greet and professionally receive clients and caregivers during intake and throughout their visits.
Prepare schedules and manage daily client flow to support efficient use of staff time.
Relay information and updates between patients and clinical staff.
Assist patients at checkout, collect co-payments, and schedule follow-up treatment.
Collaborate with external agencies to manage patient referrals.
Assist the HCBH Medical team with specimen collection, including urinalysis, cheek swabs, and blood draws, and administer pregnancy tests and injections as needed or assigned.
Maintain confidentiality and comply with HIPAA standards.
Record and verify client insurance information.
Assist with insurance pre-approvals as needed.
Maintain accurate, current paper and electronic client records.
Complete and update the daily deposit spreadsheet and prepare final bank deposits.
Keep the workspace, front office, and patient waiting areas clean and tidy throughout the workday.