Office Assistant

Haverty Furniture Companies, Inc•Richmond, TX

27d•$15•Onsite

About The Position

Havertys is seeking a bright, energetic Office Assistant to support customer experience in its retail locations. Office Team Members work collaboratively and provide customer-focused service while processing customer sales and payment transactions, answering phones, and scheduling deliveries. The role emphasizes superior customer service, integrity, quality, and teamwork. The Office Assistant balances cash funds, completes opening and closing checklists, prepares and reconciles bank deposits, maintains an organized and secure office, and handles daily paperwork. The position also involves responding to calls and customer complaints, following up on service tickets, reviewing outstanding transactions, verifying and scheduling deliveries, ensuring purchase orders are available for out-of-stock items, and contacting customers when products are ready for pickup. The role typically works Monday through Friday, with occasional weekends. Stores are open 10 a.m.–7 p.m. Monday through Saturday and 12 p.m.–6 p.m. Sunday. The work takes place in a fast-paced, customer-focused showroom environment with a business-professional dress code. Starting pay is $15 per hour, with higher pay possible based on experience.

Requirements

High school diploma or GED.
1–3 years of customer service experience; retail experience is preferred.
1–3 years of cash handling experience, such as in banking, customer service, data entry, office administration, or medical records, or an equivalent combination of education and experience.
Strong math, communication, and customer service skills.
Highly organized, with the ability to multitask.
Ability to follow oral and written instructions and work independently with discretion.

Nice To Haves

General computer skills and knowledge of Microsoft Word, Excel, and O365.
Retail customer service experience.

Responsibilities

Balance the cash fund each morning and evening.
Complete daily opening and closing procedure checklists.
Prepare and reconcile bank deposits.
Accurately process customer sales and payments.
Maintain an organized and secure office environment.
Answer incoming calls, distribute messages, and manage store voicemail.
Handle customer complaints and follow up on service tickets.
Review outstanding customer transactions.
Verify and schedule deliveries to ensure they are ready to be routed.
Ensure purchase orders are present for out-of-stock products.
Contact customers when products are available for pickup.
File and prepare daily paperwork.
Perform other duties or follow other instructions as requested by a supervisor.

Benefits

Paid comprehensive training.
Daily Pay Program that allows team members to draw pay between pay cycles.
401(k) program with a 4% company match.
Benefits package with medical, dental, and vision partners.
Paid time off, including vacation, sick time, personal days, and company holidays.
Opportunity to advance within the company.
Opportunities to give back to the community.
Associate discount on merchandise.
Bonus program for team member referrals.
Educational financial assistance.
Complimentary health and wellness program.