Office Assistant/Receptionist
About The Position
The Office Assistant/Receptionist provides support to the Optical center team. The role greets patients, answers telephone calls, books appointments, manages patient files, and supports other activities that do not influence a patient’s vision. It also includes confirming appointments, processing transactions and medical billing information, and organizing patient and customer records. The position requires effective communication, organization, attention to detail, and the ability to manage multiple customer interactions and phone calls. Teammates must be able to sit or stand for extended periods, operate office and optical equipment, lift 10 to 20 pounds, and work normal or extended office hours—including evenings, nights, and weekends—as needed.
Requirements
- High school diploma or equivalent.
- Basic computer skills.
- Ability to handle multiple customer interactions and phone calls at a time.
- Excellent organizational skills.
- Ability to work cross-functionally with attention to detail and follow-through.
- Solid interpersonal relationship skills.
- Ability to communicate effectively at all levels through written and two-way verbal communication.
- Ability to read and write at a high school graduate level.
- Ability to sit or stand for extended periods.
- Ability to lift 10 to 20 pounds.
- Ability to see near, distance, color, and depth perception.
- Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
- Ability to operate a cash register, office equipment, and optical equipment and tools.
- Ability to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
- Ability to travel independently to support company objectives and personal development.
Nice To Haves
- Previous office experience is preferred.
Responsibilities
- Greet patients and customers.
- Answer the telephone in a professional manner.
- Book appointments accurately and confirm appointments.
- Process transactions in optical billing and point-of-sale systems.
- Process medical billing information.
- Organize and file patient and customer records.
- Perform other duties as assigned.
Benefits
- Competitive wages
- 401K with match
- Vacation pay/personal day
- Volunteer time off
- Sick pay for hourly teammates
- Health and wellbeing benefits
- Voluntary/cafeteria offerings
- Employee assistance program
- On-the-job training and certification
- Teammate recognition program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
