LVMG- Office Assistant II

CARROLL LUTHERAN VILLAGE INC•Ellicott City, MD

1d•$19 - $23•Onsite

About The Position

Lutheran Village at Miller's Grant is seeking a full-time Office Assistant II to support the daily operations of its continuing care retirement community. The role provides administrative and clerical assistance to help maintain an efficient, organized, and welcoming environment for residents, families, visitors, and team members. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., with participation in a holiday rotation. The position may serve as the Office Manager's designee when the manager is absent and may provide front desk coverage and Concierge duties as needed.

Requirements

High school diploma or equivalent.
At least 4 years of administrative support experience.
Demonstrated proficiency in computer applications, including Windows XP, Microsoft Word, Access, Excel, PowerPoint, Print Shop, and Publisher.
Strong organizational and multitasking skills.
Excellent customer service and communication abilities.
Demonstrated discretion, professionalism, and sound judgment in handling sensitive and confidential matters.
Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively and tactfully with residents, staff, families, external vendors and authorities, and the public.
Strong attention to detail in writing, proofreading, managing priorities, and meeting deadlines in a fast-paced environment.
Ability to work independently and collaboratively, with a cooperative, respectful, and compassionate approach to colleagues and resident care.
Skill in using standard office equipment and technology.
Ability to maintain professionalism, composure, and a positive attitude when managing challenging situations.
Physical ability to move throughout the workday and lift items up to 20 pounds using safe handling practices.
May be necessary to assist with resident evacuation during emergency situations.
Compliance with organizational health and safety requirements, including vaccination policies or valid exemptions.

Nice To Haves

Experience working in healthcare, senior living, or a customer service-focused environment.

Responsibilities

Serve as the designee for the Office Manager in their absence.
Maintain and regularly update the resident and constituent information database.
Record and compile accurate meeting minutes as needed.
Assist with recruitment and onboarding of new clerical team members.
Prepare and format reports, correspondence, charts, policies, meeting minutes, calendars, and other documents.
Operate standard office equipment, including a telephone console, fax machine, copiers, folding machine, and postage meter.
Document and maintain procedures for routine clerical tasks and keep the clerical procedures manual accurate and up to date.
Monitor office supply levels and maintain an organized inventory of materials.
Manage and update organizational census data and generate and distribute related reports.
Provide front desk coverage and perform Concierge duties as needed.
Assist team members with the use and troubleshooting of office equipment, including printers and copiers.
Participate in training and supporting new employees.
Engage in learning and professional development opportunities to enhance job performance.
Represent the office on internal and external committees as requested.
Attend and participate in mandatory in-service training sessions.
Adhere to published policies and procedures.
Perform additional duties as assigned.