Office Assistant II Health Department

Malheur County•1108 SW 4th St. Ontario, OR

12d•Onsite

About The Position

This position is responsible for greeting visitors and patients; determining the reason for the visit; securing patient information and signatures on required documents; and establishing methods of payment for services. This person also asks, receives, and accounts for payments, handles incoming calls, and performs other office duties as directed. The Office Assistant II works under the general supervision of the Director of the Health Department, Nursing Supervisor, Office Manager, and WIC Supervisor. Supervision is not normally a responsibility of positions in this classification. The role requires employees to arrive and be ready to work on time with an average of 80% punctuality each week. They must courteously meet and deal effectively with other employees, department heads, outside agency personnel, and the public. Regular Physical Attendance at the employee’s facility is required. Staff must attend staff meetings and read minutes and follow up with their supervisor if meetings are missed. They must read emails, chats, and notes and listen to voicemails to maintain effective communication. All staff are responsible for maintaining a clean and safe environment and will assist with building maintenance. Mandatory participation in MCHD response to public health emergencies and outbreaks and preparedness drills and trainings, which may involve after hours, is also required.

Requirements

High school graduate or equivalency with two years clerical experience or a satisfactory combination of experience and training that would demonstrate possession of the requirements of the position.
Working knowledge of Windows personal computer, Microsoft Word and Excel.
Knowledge of medical terminology
Ability to interact effectively in a supportive manner with clients, visitors, coworkers, and community partners.
Ability to work both independently and as a team member.
Ability to organize and prioritize responsibilities.
Effective oral and written communication, including phone skills and etiquette.
Touch typing/keyboarding and touch 10-key, with both speed and accuracy.
Attention to detail and adherence to established policies and procedures.
Problem-solving skills.
Must be flexible, able to embrace and implement change, and willing to request payment for services.

Nice To Haves

Bilingual in English and Spanish
Prior reception experience, especially in a healthcare setting
Bilingual language skills

Responsibilities

Greets visitors and clients in a friendly, competent, professional, and informed manner.
Eases any concerns or distress clients may exhibit during the intake process.
Determines reason for the visit, gathers client information, and secures signed documents according to individual program policies and procedures.
Completes prescreening when applicants inquire about eligibility for participation for WIC services.
Ensures WIC participants understand their rights and responsibilities prior to signing the Participant Signature form and offers the opportunity to register to vote to adult participants at each certification, recertification, and when an address changes occurs.
Responds to questions with timely, accurate, and complete information.
Schedules client appointments per each individual program scheduling policy.
Responsible for appointment reminders at least 24 hours before scheduled appointment.
Requests, schedules and completes documentation of WIC participants transferring from other state WIC offices.
Responsible for maintaining and updating client record information.
Determines the client's method of payment and secures insurance information, as needed.
Asks, receives, and accounts for payments and donations.
Provides assistance to programs within the scope of the OAII role, including communication, mailings, phone calls, contact tracing, outreach, scheduling, and documentation.
Provides assistance to Vital Records program, including processing birth and death certificates, appointments, printing, mailing, and registering documentation.
Provides assistance to Accounting Specialists to help with accurate billing, clinic forms, scanning, inventory, and quality assurance.
Applies the LHD's Hardship Policy, as appropriate.
Answers and redirects incoming calls, as appropriate.
Responsible for mailing and postage of outgoing mail daily.
Complies with HIPAA and other regulations and requirements.
Responsible for confidentiality and security of all records.
Completes daily checklist of duties and coordinates tasks with coworkers to ensure all work is done on time.
Assists in inventory and ordering of supplies and materials as needed.
Maintains a clean and safe environment per cleaning guidelines, including cleaning exam rooms, bathrooms, reception, and office space.
Assists with policies and procedures updates as needed.
Follows all MCHD policies and procedures.
Is familiar with the use of the specific program policies and procedures, including the Oregon WIC Program.
Takes part in staff and program meetings.
Mandatory participation in MCHD response to public health emergencies and outbreaks and preparedness drills and trainings, which may involve after hours.