Office Assistant II
About The Position
The Transportation and Parking Services Office Assistant II is a full-time position with the Parking Services Office. This position provides customer service to the PCC community, business affiliates and members of the public through frequent face to face and digital interactions. This position performs a variety of research, debt collection, customer service and clerical tasks in a fast-paced office environment with frequent interruptions. Full proficiency in general office functions is required, as well as the ability to learn and use a significant level of technical knowledge of the department or area of assignment. Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensures satisfactory customer service. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork. Uses a computer and a variety of office software applications including word processing, email, and file management. Creates documents in Word or uses predefined templates and form letters. Creates or maintains files in Excel. Creates PowerPoint presentations and uses Access or other databases. Assists in creating or maintaining the department’s web and intranet pages and uses web publishing software to create documents and other web-based resources. Operates office equipment such as printers, copy machines, fax machines. Serves as liaison with service and vendor personnel. May provide direct or indirect assistance to academic functions and services. This includes room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college. Coordinates and organizes meetings, and supports other department activities and functions. Schedules or obtains use of rooms and sets up rooms and equipment for use. Assists in handling personnel or payroll functions, actions, forms and records. Assists in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources. Assists in developing or revising procedures, practices and forms. Attends and participates in meetings and committees and takes minutes or notes and performs follow-up activities. May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.
Requirements
- Demonstrates the ability to consistently interpret and apply established transportation & parking policies, regulations, and procedures to customer inquiries and operational duties.
- Consistently follows established departmental procedures and standard operating procedures while exercising sound judgment within assigned authority.
- Resolves customer concerns, de-escalates conflicts, and appropriately uses department guidelines to elevate issues to management.
- Maintains regular attendance, arrives prepared for work, and consistently fulfills assigned work schedules and responsibilities.
- Demonstrates accountability by following through on assignments, meeting established deadlines, and completing work accurately and independently.
- Communicates clearly and effectively, both verbally and in writing, when explaining policies, procedures, and regulations to diverse audiences.
- Manages multiple competing priorities while remaining organized and productive in a fast-paced environment with frequent interruptions.
- Accurately processes financial transactions, maintains confidential records, reconciles payments, and ensures data integrity.
- High school diploma or equivalent.
- Three years of office assistant experience.
- College or business school training may be substituted for up to two years of the experience requirement.
Responsibilities
- Provides customer service to the PCC community, business affiliates and members of the public through frequent face to face and digital interactions.
- Performs a variety of research, debt collection, customer service and clerical tasks in a fast-paced office environment with frequent interruptions.
- Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media.
- Assesses customer needs and explains services, processes, procedures and guidelines.
- Handles requests/transactions or directs the person or matter to the proper sources.
- Assists in resolving problems and ensures satisfactory customer service.
- Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
- Uses a computer and a variety of office software applications including word processing, email, and file management.
- Creates documents in Word or uses predefined templates and form letters.
- Creates or maintains files in Excel.
- Creates PowerPoint presentations and uses Access or other databases.
- Assists in creating or maintaining the department’s web and intranet pages and uses web publishing software to create documents and other web-based resources.
- Operates office equipment such as printers, copy machines, fax machines.
- Serves as liaison with service and vendor personnel.
- May provide direct or indirect assistance to academic functions and services, including room or class scheduling, administration of student records, test administration and scoring, supporting counseling/advising services and general support to programs in all areas of the college.
- Coordinates and organizes meetings, and supports other department activities and functions.
- Schedules or obtains use of rooms and sets up rooms and equipment for use.
- Assists in handling personnel or payroll functions, actions, forms and records.
- Assists in handling and tracking of financial matters, including development or maintenance of the department budget, revenue, expenses or other funding sources.
- Assists in developing or revising procedures, practices and forms.
- Attends and participates in meetings and committees and takes minutes or notes and performs follow-up activities.
- May provide administrative support or assistance in certain defined areas to supervisor or other personnel in the office.
Benefits
- Comprehensive benefit package
- Oregon PERS contribution
- Tax deferred annuity program and a deferred compensation program
- Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
- Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
- Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 1 day of sick leave per month
- 12 paid holidays
- PCC Winter Break (when College is Closed)
- 24 hours of personal leave per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
