Office Assistant II

State of Maine•Rockland, ME

5d•$17 - $23•Onsite

About The Position

The Department of Health and Human Services (DHHS), Office of Child & Family Services (OCFS), has a vacancy for an Office Assistant II in its Rockland office. The position supports OCFS’s goal of providing excellent customer service by helping callers, visiting providers, and families connect with the appropriate staff and services. It is part of a fast-paced, team-oriented office environment and requires professionalism, patience, strong organization, and the ability to manage multiple priorities across a variety of office tasks. The role manages incoming calls, office communications, records, and other administrative processes that support OCFS programs. The position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

Training, education, or experience in office and administrative support work demonstrating general knowledge of modern office practices and the ability to perform routine, varied office support tasks, often using technical office equipment.
Ability to use independent judgment to prioritize work and select an appropriate course of action within established procedures.
Must meet the qualifications of Office Assistant I.
Submit a cover letter rating skill level as expert, skilled, or novice in Outlook or a comparable email application; Excel or a comparable spreadsheet application; MS Word or comparable word-processing application; receptionist duties; data entry for narratives and billing data; and keyboarding speed in words per minute.
Submit a current resume and cover letter; documents must be in PDF or Word format.

Responsibilities

Manage incoming calls to the Rockland OCFS office on an assigned schedule and provide backup telephone coverage when the assigned clerk is away.
Receive and direct approximately 100–200 phone calls daily, determine callers’ needs, and connect them with appropriate OCFS staff or programs.
Manage and distribute incoming and outgoing office communications, including mail, faxes, publications, and print materials.
Redact adoption records for prospective adoptive parents.
Burn CDs for Clifford Orders, court, and other purposes.
File closed assessments and permanency records.
Support other administrative processes for OCFS programs as needed.

Benefits

13 paid holidays and 3 or more weeks of vacation leave annually, with vacation accrual increasing with years of service.
Personal leave for overtime-exempt employees.
12 days of sick leave per year.
State-paid portion of employee-only health insurance premiums, ranging from 85% to 95%, depending on salary.
Health insurance premium credit that can reduce employee-only premiums by 5%, subject to program requirements.
State-paid employee-only dental insurance premiums.
Employer contribution equivalent to 14.06% of employee pay toward MainePERS retirement.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State’s qualified-employer status.
Living Resources employee assistance program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits for State employees.