Office Assistant I, Primary Care at New Castle
About The Position
ChristianaCare’s Primary Care at New Castle practice is seeking a detail-oriented, adaptable, and highly organized Medical Office Assistant I with strong communication skills and the ability to proactively solve problems in a fast-paced environment. The practice provides primary medical care for adults, including immunizations, physical examinations, minor medical procedures, and on-site lab services. The Medical Office Assistant I schedules appointments with attention to insurance requirements, greets patients and collects necessary information, and processes referrals while maintaining confidentiality. The position also supports daily practice operations and helps provide a smooth, positive experience for patients and staff. The work schedule is Monday through Friday, with no weekends or holidays. The role participates in a rotating schedule with start times of 7:00 a.m., 8:00 a.m., or 8:30 a.m.; the schedule will be discussed during manager interviews.
Requirements
- High school graduate or GED required.
- Strong communication skills.
- Ability to proactively solve problems in a fast-paced environment.
- Detail-oriented, adaptable, and highly organized.
Nice To Haves
- Experience in a medical office setting is preferred but not required.
Responsibilities
- Handle payments and verify insurance coverage.
- Coordinate referrals and reconcile daily appointments and payments.
- Answer calls, relay messages, and use EMR systems to coordinate with providers and staff.
- Update patients and schedule tests and appointments.
- Maintain medical records and confidentiality.
- Resolve patient issues and support administrative tasks.
- Follow safety protocols and perform additional duties as needed.
- Greet patients and collect necessary information.
Benefits
- Comprehensive first-day medical, dental, vision, and life insurance coverage.
- Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
- Low deductibles and $0 copays for unlimited primary care with ChristianaCare providers, in-office or virtual, and unlimited urgent care visits at GoHealth facilities.
- 32 days of paid time off each year, including 7 major holidays, with options to roll over or cash out unused time.
- Up to $5,250 per year in tuition reimbursement.
- Fertility care through Progyny and maternity education and support.
- Up to $5,000 in adoption assistance.
- 12 weeks of paid parental leave after one year of service.
- Two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
- Free financial coaching, counseling, and budgeting support.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
