Office Assistant I, Full-Time

UPMC•Kane, PA

2d•Onsite

About The Position

UPMC Kane is hiring a full-time Office Assistant to support the Clinic. This position is consistently scheduled Monday-Friday, 7:30 am - 5:00 pm. The Office Assistant is responsible for making and scheduling patient appointments efficiently and in a timely manner. They will assist customers in person and on the phone, providing information, and communicating with various departments. This role also involves obtaining and entering complete demographic and insurance information.

Requirements

High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Act 34

Nice To Haves

Knowledge of medical terminology preferred.
Word processing and computer experience preferred.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screen calls, take messages, and provide information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Comply with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation and other tasks.