Office Assistant I

University of New Mexico•Albuquerque, NM

2d•Onsite

About The Position

The Office Assistant will support the Residential Experience unit within Residence Life & Student Housing by facilitating communication with residents via phone and email. This individual will be responsible for greeting and directing visitors, answering general inquiries, and providing exceptional customer service. Additional duties include performing routine clerical tasks, such as data entry and processing work, as assigned. The ideal candidate will be organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment while maintaining professionalism and confidentiality.

Requirements

Ability to understand and follow specific instructions and procedures.
Word processing and/or data entry skills.
Microsoft Office Suite skills.
Microsoft Teams knowledge.
Ability to prepare and print routine correspondence, labels, and/or other basic written material.
Skill in the use of operating basic office equipment.

Responsibilities

Answer incoming calls and respond to inquiries from residents, staff, and visitors.
Take accurate messages and ensure timely delivery to the appropriate personnel.
Communicate clearly and professionally via phone and email, providing information or redirecting inquiries as needed.
Operate a personal computer to draft correspondence, enter data, and generate reports.
Create and print letters, labels, and other documents as required.
Copy, scan, and duplicate materials for distribution or recordkeeping.
Establish and maintain organized filing systems for physical and electronic records.
Update and process files, records, and documents in accordance with department guidelines.
Greet and direct visitors to the appropriate staff or department.
Aid and answer questions from residents, parents, and other stakeholders.
Ensure the reception area is tidy, welcoming, and equipped with necessary materials.
Run routine errands, such as delivering documents or picking up supplies, as required.
Assist with inventory management and ordering office supplies.
Perform miscellaneous job-related duties as assigned to support the Residential Experience unit.
Collaborate with team members to ensure efficient operations and a positive resident experience.