FRONT OFFICE ASSISTANT I - STOCKTON

NORTH EAST MEDICAL SERVICES • San Francisco, CA

8d • $31 - $31 • Onsite

About The Position

The Front Office Assistant I will perform a variety of general clerical duties and special projects.

Requirements

• Completion of a high school diploma or equivalent required
• Must be proficient in computers.
• Must have strong communication, customer service skills, and attention to detail.
• Must be able to fluently speak, read and write English.

Nice To Haves

• Prior customer service experience preferred.
• Prior experience in a medical field is a plus.
• Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages may be required depending on location.
• Fluency in other languages are an asset.

Responsibilities

• Greets and checks- in patients including handing out questionnaire/files, scanning insurance card, and collecting co-payments.
• Assist & educate patients on MyChart and Self-Service Station
• Schedules appointments for patients.
• Answer phone calls and respond to requests appropriately.
• Calls patients to remind them of upcoming appointment and changes to providers’ schedule.
• Verify/updates patient insurance and billing discrepancies.
• Inform and refer patients of the NEMS’ services and programs.
• Conduct periodic updates of demographic, registration items, and financial data.
• Transfer triages patients to Medical Clinic team.
• Receives, sorts, and routes daily mail.
• Prepares and send out mailings.
• Assist in outreach projects.
• Reviews, responds, or forwards patient portal messages to ensure completion
• Complies to HIPAA protocols and obtains proper consent.
• Cover & rotates to other clinic sites or medical departments as required
• Participates with achieving organizational and CAHPS goals
• Performs other job duties as required by manager/supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED