Front Office Assistant
About The Position
With over 60 years of service to the community as the premier imaging center in Tallahassee, we continue to grow and thrive. We are seeking a Front Office Assistant to join our growing team. This is a full time, benefits-eligible position. The hours for this position are Monday-Friday 9a-5pm. This position includes: Excellent health coverage (CHP) with low monthly employee premiums 10.3% 401K/Pension contribution with no match requirements 23 days of paid time off accrued during first year of employment JOB TITLE: Front Office Assistant – RA/WIC GENERAL SUMMARY OF DUTIES: Responsible for greeting and checking patients in and out in a warm, friendly manner. Provides efficient and helpful customer service in a fast-paced medical office environment with a commitment to excellence.
Requirements
- High school diploma or equivalent.
- Minimum of one year work experience, preferably in a medical office setting.
- Knowledge of medical terminology desirable.
- Computer experience required.
- Knowledge of reception tasks and clinic policies.
- Knowledge of how to use office equipment, including phone and computer.
- Knowledge of customer service concepts and techniques.
- Skill in operating a computer and copy machine.
- Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
- Ability to communicate clearly in person and on the phone and establish and maintain cooperative relationships with patients, families, physicians, and staff.
- Ability to organize and prioritize tasks effectively.
- Ability to read, understand and follow oral and written instructions and file correctly by alphabetic or numeric systems.
Nice To Haves
- Knowledge of medical terminology desirable.
Responsibilities
- Greets patients in polite, prompt, and helpful manner. Provides any necessary instructions or directions to patients and informs appropriate department of patient’s arrival.
- Keeps patients apprised of anticipated wait times and any unexpected delays in service.
- Maintains a positive and professional tone in all verbal, nonverbal and written communications with patients, physician offices, and colleagues.
- Uses computer system to generate information necessary for billing and scanning by technologist.
- Updates patient information, collects co-pays, provides any necessary forms that need to be completed, and obtains signatures as necessary.
- Maintains clean, orderly waiting area, hallway, and dressing rooms.
- Answers phones in pleasant manner and deals with patient needs expeditiously. Takes accurate messages and relays necessary messages to staff.
- Schedules patient appointments as necessary.
- Assists patients in preparation for study by dressing appropriately and aiding as needed.
- Maintains a trusting environment by always protecting patient and practice confidentiality.
- Files patient orders as necessary.
- Assist in other areas as needed and perform other duties as assigned.
Benefits
- Excellent health coverage (CHP) with low monthly employee premiums
- 10.3% 401K/Pension contribution with no match requirements
- 23 days of paid time off accrued during first year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
