Medical Office Assistant - Full-time

Orthopaedic Institute of Ohio, Inc•Coldwater, OH

19h•Hybrid

About The Position

The Satellite Front Desk Receptionist greets and engages with patients, as well as provides a wide range of administrative and clinical support for the medical office.

Requirements

High School diploma or equivalent required at minimum
Experience working in related position required
Knowledge of medical terminology and anatomy/physiology required
Good computer and telephone communication skills
Able to operate misc. office equipment
Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
Ability to work in fast-paced environment in a professional medical office setting

Nice To Haves

Moderate travel may be required to assist in coverage at satellite offices

Responsibilities

Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients’ questions
Check in patients and update/verify required patient information in EMR system
Ensure required paperwork is issued to patient and communicate completion instructions
Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable
Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
Sort incoming mail and facilitate sending outgoing mail
Prepare patient charts; Retrieve any pertinent records and information of patient’s medical history and have available prior to patient’s appointment
Complete various forms related to patient’s care (worker’s comp, disability, etc.)
Complete administrative duties related to the patient’s care; Facilitate the coordination of appropriate tests, imaging, procedures, lab work, physical therapy, follow up appointments, and referrals per the provider’s request, both within the clinic and with external facilities; Schedule surgeries and required appointments and clearances related to surgery; Send appropriate completed paperwork, test results, consents, and medical records to necessary external facilities; Send appropriate paperwork to patient regarding upcoming appointments/surgeries; Obtain necessary pre-certifications for applicable treatments, procedures, surgeries; Serve as point of contact when coordinating care at external facilities
Prepare patients for examination; Escort patient to exam room and verify identity; Measure and record vital signs and medical history; Ensure completion of medical history paperwork
Prepare treatment rooms for patient examinations; Disinfect/clean treatment rooms and general equipment following examinations; Properly dispose of contaminated supplies
Stock exam rooms and supply areas with adequate medical supplies; Assist with ordering/requesting/inventory of supplies when necessary
Assist providers in exam rooms when necessary; Perform/assist with dressing changes, cast removals, cast applications, staple/suture removals, splinting, and bracing
Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
Secure patient information and maintain patient confidentiality
Clean and sterilize appropriate instruments according to established protocol
Demonstrate proper use of PPE
Maintain required logs (i.e. refrigerator temperatures, inventories, check off lists, pharmaceutical waste, etc.)
Respond promptly to incoming phone calls from patients, hospitals, physician offices, pharmacies, etc. and provide answers and feedback under direction of the provider; Coordinate prescription refills under provider’s direction
Assist patients with various mobility needs (i.e. restroom, wheelchair, cars, etc.)
Maintain accurate and updated documentation in patient’s chart of any visits, communications, test results, procedures, etc.; Complete accurate and necessary charge/billing information for applicable visits and procedures
Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
Communicate efficiently with other departments to ensure best care for patient