Office Assistant-Enrollment and Student Success

Ivy Tech Community College•Lafayette, IN

8d•Onsite

About The Position

The Enrollment Center Receptionist greets all visitors in-person at the Enrollment Center information desk and enters them into queuing system to be seen by the appropriate department. This position also conducts other general clerical assignments. Provide general information about admissions, registration, financial aid, orientation, assessment, and business support. Assist with all special projects and mailings, as well as providing filing, data entry, telephone and clerical assistance for the various departments in Student Affairs. Read and understand forms for all departments and provide proper forms to customers. Verify completeness of forms and accompanying materials. Maintain appropriate inventory of necessary student materials. Compile information packets and mail as requested by the Admissions office. Greet visitors and students, clarify and answer general questions, and/or enter students into queuing systems to be seen by appropriate departments. Make appointments for academic advisors and college connection coaches using a Salesforce platform. Assist students with starting FAFSA. Assist students with starting the admissions process. Be able to assist students with activating their MyIvy account. Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students. Collect and date-stamp student forms for back office/processing support. Function effectively in a team environment. Maintain working knowledge of emergency/safety procedures as provided by supervisor. Be knowledgeable of the location of the electronic and hard copy of procedures when applicable to deliver information as needed to customers. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA). This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

Requirements

Associate degree in related field and 2 years of related work experience preferred.
Keyboarding skills.
Ability to operate word processing/computer equipment.
Basic knowledge of Microsoft applications.
Ability to operate printer and other office related equipment.
Willingness and ability to provide Tier 1 level student support through use of various software applications (queuing, student, financial).
Strong communication and organizational skills.
Pleasant disposition, good attitude, and ability to get along with others.
Formal secretarial/clerical training with experience operating a multi-line phone system preferred.
Strong customer service and interpersonal skills.
Demonstrate evidence of ability to successfully work in a team environment.

Nice To Haves

Associate degree in related field and 2 years of related work experience
Formal secretarial/clerical training with experience operating a multi-line phone system

Responsibilities

Greet all visitors in-person at the Enrollment Center information desk and enter them into queuing system to be seen by the appropriate department.
Conduct general clerical assignments.
Provide general information about admissions, registration, financial aid, orientation, assessment, and business support.
Assist with all special projects and mailings.
Provide filing, data entry, telephone and clerical assistance for the various departments in Student Affairs.
Read and understand forms for all departments and provide proper forms to customers.
Verify completeness of forms and accompanying materials.
Maintain appropriate inventory of necessary student materials.
Compile information packets and mail as requested by the Admissions office.
Greet visitors and students, clarify and answer general questions, and/or enter students into queuing systems to be seen by appropriate departments.
Make appointments for academic advisors and college connection coaches using a Salesforce platform.
Assist students with starting FAFSA.
Assist students with starting the admissions process.
Assist students with activating their MyIvy account.
Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students.
Collect and date-stamp student forms for back office/processing support.
Function effectively in a team environment.
Maintain working knowledge of emergency/safety procedures as provided by supervisor.
Be knowledgeable of the location of the electronic and hard copy of procedures when applicable to deliver information as needed to customers.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services