Office Assistant C

McGill University • Montreal, QC

2d

About The Position

International Student Services (ISS) supports the growth, progress, and success of all international students (including visiting and exchange students) at McGill and aims to ease their transition to a new university, a new home and a new country. They provide a range of services and resources for international students including orientation webinars, immigration advising, health insurance guidance, and social and cultural programming and events.

Under the supervision and guidance of the Associate Director of ISS, the incumbent is responsible for providing basic information on immigration procedures, the international health insurance plan and all programs and services offered by ISS.

Requirements

• Must be Work Study approved.
• Applicants should be available to start work immediately and for possible extension to future terms.
• Must be service-oriented; heightened awareness of international students’ needs and issues, and solid understanding of intercultural communications.
• In-depth knowledge of McGill services and resources.
• Ability to exercise tact and diplomacy and respect the privacy and confidentiality of student communications and interactions.
• Ability to communicate clearly and in a professional manner in person, over the phone and in writing
• Must be detail-oriented and work with absolute accuracy
• Familiar with Word, Excel, Outlook and MS Teams.
• Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 4 (fluent) on a scale of 0-4.”

Nice To Haves

• Previous office experience is an asset.

Responsibilities

• Provide basic information on immigration procedures, the international health insurance plan and all programs and services offered by ISS.
• Handle a large volume of inquiries through the ISS Call center and walk-ins to provide basic information on immigration procedures, the international health insurance plan, and all programs and services offered by ISS.
• Assist with scheduling immigration-advising appointments.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED