Office Assistant 4 (12-1895)

State of Alaska•Fairbanks, AK

4d•Onsite

About The Position

This position is responsible for supervising two Office Assistant 2's in the Operations Department. They are responsible in assisting the public and clerical support for "D" Detachment including but not limited to answering all non-emergency incoming business lines, greeting the public, extensive report processing to include criminal history requests and processing Sex Offender Registration forms. This office is the first point of contact with the general public and requires exceptional customer service abilities and organizational and management skills. The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Deatchment's Troopers and civilian personnel.

Requirements

High school diploma or the equivalent.
One year of office work experience providing a broad range of clerical support that includes performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence.
Alaska Residency Requirements must be met.
Solid judgement.
Objective reasoning.
Excellent organization skills.
Interpersonal and Team Building Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others.
Relates well to people from varied backgrounds and different situations, is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Inspires and fosters team commitment, spirit, pride and trust, facilitates cooperation, motivates members to accomplish goals.
Attention to detail while working under pressure in a fast-paced environment.
Strong organizational skills and multi-tasking.
Experience working with and maintaining the integrity of confidential/sensitive information.
Customer service experience.
Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software.

Nice To Haves

Comfortable working with a diverse population.
Enjoys challenges.

Responsibilities

Supervising two Office Assistant 2's in the Operations Department.
Assisting the public and providing clerical support for "D" Detachment.
Answering all non-emergency incoming business lines.
Greeting the public.
Extensive report processing, including criminal history requests and Sex Offender Registration forms.
Serving as the first point of contact with the general public.
Performing customer service functions and clerical support for the detachment.
Ensuring accurate data entry into multiple systems.
Reviewing documents.
Handling payments.
Maintaining the integrity of confidential/sensitive information.
Anticipating and meeting the needs of both internal and external customers.
Dealing with service along with skills in establishing and maintaining cooperative relationships with others.
Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties.