Office Assistant 2 | Office of Admissions (Pullman, WA)
About The Position
The Office Assistant supports Washington State University's Office of Admissions with front-line customer service, application review, records management, student communication, and administrative support. The role serves as a welcoming first point of contact for prospective students, families, and visitors by answering phones, responding to basic admissions questions, assisting walk-in guests, and connecting people with university resources and offices. Under general supervision, the Office Assistant reviews and processes undergraduate applications for admission and exercises independent judgment in supporting admissions decisions. The role also handles confidential information, maintains student records, and assists with clerical and operational projects that support efficient admissions processes and the university's enrollment objectives. This is a full-time, permanent, overtime-eligible, on-site position in Pullman, Washington.
Requirements
- High school graduation or equivalent and one year of clerical experience, or equivalent education/experience.
- Customer service experience.
- Strong computer skills and competency with Microsoft Office software, including Word, Excel, and Outlook.
- Ability to handle confidential documents and information.
- Strong verbal and written communication skills.
- Experience working with confidential records.
- Experience serving as a point of contact in an office environment.
Nice To Haves
- Experience working in higher education.
- Familiarity with Washington State University.
- Experience interacting with a diverse clientele.
Responsibilities
- Serve as a first point of contact for prospective students, families, and visitors.
- Answer phones and respond to basic questions about the admission process.
- Assist walk-in guests and connect individuals with appropriate university resources and offices.
- Review and process undergraduate applications for admission.
- Exercise independent judgment in supporting admissions decisions.
- Handle confidential information and maintain student records.
- Assist with clerical and operational projects that support efficient admissions processes.
Benefits
- Paid sick and vacation leave.
- Paid holidays.
- Medical, dental, life, and disability insurance for employees and dependents.
- Retirement benefits.
- Deferred compensation and optional supplemental retirement accounts.
- Training and development.
- Employee tuition waiver.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
