Office Assistant 2 – Limited Duration

Pierce County•Tacoma, WA

3d•Onsite

About The Position

This position will be in the office full-time. As a key point of contact for our Assessor-Treasurer’s Office, you’ll help community members understand their property taxes and navigate the services we provide. Our team supports the public both in person and over the phone, offering clear information, patient guidance, and great customer service. We pride ourselves on being responsive, accurate, and transparent so taxpayers feel confident about their tax bill and their options. In this role, you'll serve as the primary point of contact for taxpayers seeking property tax reduction, supporting the Exemption Department by intaking applications and guiding applicants through Washington State's eligibility requirements. You'll respond to taxpayer inquiries in person, online, and over the phone, addressing questions about adjustments, refunds, appraisals, and valuations. The Assessor-Treasurer's Office is responsible for the mass appraisal of real and personal property in Pierce County for purposes of assessing property taxes. Our mission is to fairly and efficiently value property and collect revenue to fund public services throughout Pierce County. Adding over one billion dollars of New Construction value to Pierce County tax rolls each year, we are a team dedicated to serving the citizens of Pierce County. We are widely respected for their high level of integrity, teamwork, and positive interactions with taxpayers and other governmental agencies.

Requirements

One year of general clerical work experience.
A resume is required for this position. Applications without a resume will not be considered.
As a condition of employment, the applicant will need to authorize and complete a background check.
Applicants must be legally authorized to work in the United States without the need for visa sponsorship.

Nice To Haves

Takes pride in delivering excellent customer service
Follows direction well
Can work both independently and as part of a team
Reliability
Strong problem-solving skills
Ability to anticipate needs
Clear understanding that communication and customer service come first
Detail-oriented
Accurate
Computer savvy
Proficiency in multitasking
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook)

Responsibilities

Helping people find the right jurisdiction or department for property use questions
Updating taxpayer records, such as name or address changes
Researching and resolving returned mail
Assisting taxpayers in applying for tax reduction programs
Preparing and scanning mail and documents
Providing general administrative support
Prepare a variety of routine material and correspondence from written material and recording; proofread and ensure correct grammar, spelling, punctuation and capitalization on department correspondence.
Organize, maintain and retrieve information and documents from files and records.
Maintain simple bookkeeping, financial and statistical records requiring some technical accounting knowledge; receive and receipt various payments, fees and fines; makes proper distribution and record entries, or code incoming material for further processing.
Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.
Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered.
May also provide information and advice in response to questions raised by the public served.