About The Position

This is a hybrid position requiring a minimum of 2-3 days per week in the office, with additional in-office time as business needs require. During the initial 6-month probationary period, this role will be fully in-office. As a key point of contact for our Assessor-Treasurer’s Office, you’ll help community members understand their property taxes and navigate the services we provide. Our team supports the public both in person and over the phone, offering clear information, patient guidance, and great customer service. We pride ourselves on being responsive, accurate, and transparent so taxpayers feel confident about their tax bill and their options. In this role, you may answer questions about payments, apply adjustments, refunds, appraisals, and valuations. You’ll also help taxpayers with property tax reduction applications, making sure all requirements under Washington State law are met. Work involves reviewing forms and applications for completeness, entering data, performing routine calculations, and following established guidelines and procedures. The Assessor-Treasurer's Office is responsible for the mass appraisal of real and personal property in Pierce County for purposes of assessing property taxes. Our mission is to fairly and efficiently value property and collect revenue to fund public services throughout Pierce County. Adding over one billion dollars of New Construction value to Pierce County tax rolls each year, we are a team dedicated to serving the citizens of Pierce County. We are widely respected for their high level of integrity, teamwork, and positive interactions with taxpayers and other governmental agencies.

Requirements

  • Two (2) years of experience in clerical, cashiering, and/or regulatory services, must include one (1) year of customer service.
  • A resume is required for this position. Applications without a resume will not be considered.
  • Applicants must be legally authorized to work in the United States without the need for visa sponsorship.
  • Background check authorization and completion.
  • Proficiency in multitasking.
  • Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook).

Nice To Haves

  • Takes pride in delivering excellent customer service.
  • Follows directions well.
  • Can work both independently and as part of a team.
  • Reliability.
  • Strong problem-solving skills.
  • Ability to anticipate needs.
  • Clear understanding that communication and customer service come first.
  • Detail-oriented.
  • Accurate.
  • Computer-savvy.

Responsibilities

  • Reviews and processes routine property-related forms, applications, and records following established procedures and guidelines, including RCWs, WACs, and County ordinances relevant to Assessor-Treasurer Office services.
  • Performs routine calculates and updates property values and taxes, including adjustments, recalculations, back taxes, refunds, depreciation costs, and supplemental assessments.
  • Assist in determining eligibility for various tax programs or exemptions, or appeals by following established guidelines, and explains decisions to taxpayers.
  • Assists with routine data entry, updates, and maintenance of property and taxpayer information in department databases and systems.

Benefits

  • Professional development
  • Robust online learning
  • Direct feedback from your Supervisor
  • Other training opportunities
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