Office Assistant 2 (12-1487)

State of Alaska•Fairbanks, AK

4d•Onsite

About The Position

This position is responsible for assisting the public and providing clerical support for "D" Detachment. Key duties include answering non-emergency phone lines, greeting the public, and processing reports such as criminal history requests and Sex Offender Registration forms. As the first point of contact with the general public, this Office Assistant 2 position requires exceptional customer service abilities and organizational skills. The Alaska State Troopers' (AST) mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of AST, you will be instrumental in ensuring this mission is met by providing direct support for the D Detachment's Troopers and civilian personnel.

Requirements

High school diploma or the equivalent
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others relates well to people from varied backgrounds and different situations: and is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Attention to detail while working under pressure in a fast-paced environment to ensure accurately entering data into multiple systems, reviewing documents, handling payments while demonstrating strong organizational skills and multi-tasking.
Experience working with and maintaining the integrity of confidential/sensitive information
Customer service experience
Proficiency using Microsoft Office applications (Word, Outlook, Excel) and related business/office software to accomplish work duties.
Alaska Residents only. Applicants must meet Alaska Residency Requirements.

Nice To Haves

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Some position in this class may require skill in typing.

Responsibilities

Answering all non-emergency incoming business lines
Greeting the public
Extensive report processing to include criminal history requests
Processing Sex Offender Registration forms
Anticipating and meeting the needs of both internal and external customers
Dealing with service along with skills in establishing and maintaining cooperative relationships with others