Office Assistant 2 (Issuance Representative - PCN 062031)

State of Alaska•Juneau, AK

10d•Onsite

About The Position

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health! We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify. What you will be doing: Join our Alaska Vital Records Team and contribute to key moments in the lives of your fellow Alaskans. Your role will be pivotal in helping Alaskans obtain birth, death, and marriage certificates. The position directly issues certificates and marriage licenses to Alaskans and supports customers in person and over the phone. If you are seeking a dynamic role that positively impacts the lives of Alaskans, we encourage you to seize this chance and submit your application. Our organization, mission, and culture: The mission of the Division of Public Health is to protect and promote the health of Alaskans. As a member of our team, you will contribute every day to the improvement of the health of Alaskans and their families. The Division of Public Health exemplifies these values: Accountability - We are committed to responsible use of human, financial, and environmental resources. Respect - We provide services without discrimination or judgment. Human Potential - We are committed to developing each Alaskan's potential as a healthy individual as well as fostering strong, healthy communities. Integrity - We are honest and ethical in all we do. Scientific Excellence - We are committed to adding to and contributing to the body of scientific knowledge and using the best available knowledge and data to set public health policy.

Requirements

High school diploma or the equivalent.
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Possess a regular driver's license and be 18 years of age or older (for some positions).
Skill in typing (may be required for some positions).

Nice To Haves

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

Responsibilities

Directly issues certificates and marriage licenses to Alaskans.
Supports customers in person and over the phone.
Contributes to key moments in the lives of fellow Alaskans by helping them obtain birth, death, and marriage certificates.