Office Assistant 2 (Calculations)- Student Accounts and Accounting- NY HELPS

SUNY Brockport NY•SUNY Brockport, NY

7d•Onsite

About The Position

SUNY Brockport is seeking an Office Assistant 2 (Calculations) to work as a collaborative and contributing member of the Student Accounts & Accounting team. The position provides courteous, professional, and accurate assistance to internal and external stakeholders and performs student-account, billing, payment, calculation, and office-support functions. The role works with university departments, students, families, partner institutions, government agencies, and other external entities, using Ellucian Banner, Nelnet/QuikPAY, HESC, and other systems. The position handles financial transactions and program administration involving tuition and room-and-board waivers, federal nursing loans, Educational Opportunity Program funds, Study Abroad, student refunds, emergency loans, and other aid, scholarship, military, and third-party billing programs. It also supports billing and collection, account adjustments, communications, system testing, procedural documentation, departmental web pages, and general office operations. The position is scheduled for 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m., and is benefits eligible.

Requirements

One year of experience in which most work time is spent performing mathematical operations and/or clerical activities related to mathematical operations for appointment through NY HELPS.
For competitive appointment outside NY HELPS, candidates must be reachable on the full-time, permanent Civil Service list for Office Assistant 2 (Calculations), have previously held the permanent title, or be eligible to transfer into the title.
Ability to meet the applicable New York State Civil Service minimum qualifications for the title.

Nice To Haves

Ability to perform detailed transactions and adhere to complex rules and regulations.
Professional accounts receivable experience.
Professional experience with Ellucian Banner or another student information system.
Professional experience with grant, scholarship, or other billing functions.
Excellent customer service skills.
Professional experience working with local, state, or federal government agencies.
Ability to work with a diverse student population.
Excellent communication skills.
Professional experience in a Student Accounts or Accounting office.

Responsibilities

Liaise between the University and external agencies, partner institutions, and other entities.
Maintain accurate communication with internal constituents and outside entities; process cashier-related documentation, follow up as appropriate, communicate billing and payment information, and process financial information in Ellucian Banner, Nelnet/QuikPAY, and HESC systems.
Work with the Office of International Education to apply deferments and assist with billing and payment collection for students participating in Study Abroad, the Washington Program, and other programs.
Prepare professional and accurate written responses to students, parents, internal and external agencies, and other customers.
Administer tuition waiver programs, including posting and disbursing awards, communicating with relevant agencies and campuses, and responding to student questions.
Administer room and board waiver programs, including disbursing awards, communicating with campus partners, and responding to student questions.
Execute federal nursing loan disbursements, including processing returns.
Administer Educational Opportunity Program fund disbursements, including reviewing accounts and performing calculations.
Provide backup for billing and payment programs involving Vocational Rehabilitation, veterans, ROTC, Army, Navy and other military programs, Native American scholarships, and other scholarship and grant programs.
Provide backup for third-party company reimbursements and outside scholarship billing and payment processes.
Provide backup for VESID billing and payment, including voucher maintenance and communication with the VESID office.
Provide backup for alternative loan fund administration and disbursement to student accounts through electronic or manual processes.
Process student account refunds, including direct deposit refunds and advance deposit forfeitures.
Perform account adjustments and communicate with students about nonsufficient-funds payments.
Execute financial aid loan declination processes.
Advise on and process Study Abroad Program advance deposits; verify, execute, and reconcile Study Abroad account adjustments.
Approve and process emergency loans and reconcile accounts.
Update and maintain departmental web pages.
Perform Ellucian/Banner, Nelnet, and other system testing.
Perform billing and collection activities, including generating electronic billing statements and assessing miscellaneous charges.
Deliver, pick up, and distribute daily mail.
Document OSAA operational processes using the procedural template and customize the design as appropriate.
Respond accurately and courteously to messages sent to the departmental email account.
Perform all tasks associated with opening and closing the office.