Office and Shareholder Services Assistant

Tumeq•Aniak, AK

8d•Onsite

About The Position

The Kuskokwim Corporation is hiring an Office and Shareholder Services Assistant for its office in Aniak, Alaska. The assistant greets visitors, answers the main telephone, provides customer service, processes and distributes mail, maintains shareholder records, and supports office staff. The role also helps shareholders and community members with forms and other assistance needs, supports office and shareholder-related events, maintains clean shared spaces, and serves as the emergency leader during office evacuations. The assistant must maintain a notary certificate, notarize documents as appropriate, follow company policies and the chain of command, and perform other assigned duties. The role requires accurate physical and digital recordkeeping, strong communication and interpersonal skills, sound judgment, discretion with confidential information, and the ability to work independently and collaboratively while prioritizing multiple tasks. The company provides equal employment opportunities and may give preference to qualified Corporation shareholders, including their spouses and descendants, to the maximum extent permitted by law.

Requirements

High school diploma or GED.
At least one year of progressively responsible experience in an administrative office setting, demonstrating proficiency in records management and communications.
Ability to obtain and maintain a notary certificate.
Ability to pass a background check.
Ability to obtain a driver's license.
Understand TKC's purpose, commitment, and vision and incorporate that knowledge into daily activities.
General understanding of the Alaska Native Claims Settlement Act village and regional corporations.
Ability to maintain accurate physical and digital records.
Excellent oral and written communication skills, including telephone etiquette, grammar, spelling, vocabulary, composition, proofreading, and editing.
Ability to make decisions, solve problems, and exercise good judgment.
Excellent interpersonal skills, including the ability to work effectively and cooperatively with all levels of management and staff, empathize with shareholders and their families, and maintain poise and professionalism in high-pressure situations.
Ability to work independently and as part of a team with minimal supervision and under pressure; follow verbal and written instructions; and prioritize multiple tasks and assignments.
Proficiency with Microsoft Office products, including Word, Outlook, and Excel, and industry-standard computer software and databases.
High degree of sensitivity regarding confidential information.

Responsibilities

Greet visitors promptly and professionally and provide helpful customer service.
Answer the main telephone and direct callers to appropriate office personnel.
Keep common areas clean and tidy, including break rooms, reception area, computer lab, ROOTS Room, and conference rooms.
Check, process, and distribute incoming and outgoing mail.
Maintain inventory of office supplies and updated procedures for general office tasks.
Process shareholder dividend verifications and incoming shareholder wills, including scanning or copying and mailing originals to the Anchorage Office.
Assist with Class B shareholder enrollments and shareholder records forms, including direct deposit, change of address, shareholder wills, Affidavit of Entitlement, Imagination Library, and Burial Assistance forms.
Help locate and contact shareholders who need to complete paperwork.
Assist shareholders and community members with other needs, such as applying for SNAP and PFDs.
Help prepare for events at the office or Arviiq Training Center and for TKC shareholder-related events; attend events as requested.
Provide support to office staff when requested and assist other team members with assignments.
Act as the emergency leader when the office is evacuated.
Communicate courteously and professionally with coworkers, management, clients, franchisees, and others.
Maintain a notary certificate and notarize office documents as appropriate.
Follow regulations, policies, work procedures, instructions, and the chain of command.