Office Aide

Maricopa County • Phoenix, AZ

11d • Hybrid

About The Position

If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be fully utilized, apply to join our team! As our Office Aide, you will be responsible for creating, managing, and tracking case files within our internal case management system. We will count on you to provide effective customer service to our callers and execute all assigned clerical tasks to the highest quality standards.

Requirements

• Six months of office clerical experience, which includes customer service
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Nice To Haves

• Experience performing data input and record-keeping
• Experience handling multi-line telephone systems
• Bilingual English/Spanish skills

Responsibilities

• Manage the department file request process
• Create and update case management system records
• Handle the delivery and pick-up of physical case files among various departments
• Answer the telephone; screen, log, and direct calls to the appropriate staff
• Move boxes and other large items; handle minor office housekeeping duties
• Manage and track file transfers to and from off-site storage with outside vendors; coordinate file destruction based on an established schedule
• Perform miscellaneous routine clerical tasks

Benefits

• Tuition reimbursement
• Exceptional work-life balance , with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED