ST Office Aide - Financial Aid - Douglas

Cochise College • Douglas Campus, AZ

9d • Onsite

About The Position

The Student - Office Aide is responsible for providing support to the Financial Aid Department by providing customer service to students and employees, answering questions, collecting required documents and performing other office-related duties specific to the department. Cochise College requires a post offer, pre-employment background screening of all employees. This position is open until filled, with applications reviewed upon receipt. The open position may close at any time.

Requirements

• Enrollment at Cochise College with a minimum of 6 credits per semester and 3 credits in the summer
• Possess and maintain a 2.0 G.P.A. or higher
• Students attending Cochise College on an F-1 Visa require full-time enrollment with a minimum of 12 credits per semester and six credits in the summer
• Knowledge of and ability to follow college policies and procedures
• Knowledge of current technologies and work processing, databases, presentation, and spreadsheet software, specifically Microsoft Office applications
• Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
• Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
• Ability to work independently while contributing to a team environment
• Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information
• Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes
• Ability to maintain a positive attitude and willingness to learn new tasks and responsibilities.
• Ability to accept coaching, follow instructions, and apply feedback constructively
• Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public

Nice To Haves

• Proficient in English and Spanish

Responsibilities

• Learns and uses the Banner software system
• Learns Federal policies and guidelines for the FAFSA
• Answers students’ questions regarding the FAFSA and Veteran’s benefits
• Assists students with filling out the FAFSA
• Reviews and collects required documents at the front counter of the Financial Aid Department
• Greets students/other visitors in a pleasant and courteous manner
• Performs clerical duties such as filing, typing, scanning, photocopying, answering phones, and taking messages
• Performs other duties as assigned by the supervisor

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed