Financial Aid Coordinator

10000 Degrees • San Rafael, CA

5d • Hybrid

About The Position

The Financial Aid Coordinator provides essential day-to-day support in executing the organization’s financial aid and literacy initiatives. Reporting to the Director of Financial Aid Impact, the Coordinator serves as a direct resource for regional program teams and students, assisting with loan navigation, financial aid reviews, and complex application questions. This role is responsible for the hands-on management of financial aid “spaces” (drop-in centers or virtual spaces) and co-leading workshops and trainings to ensure staff and students have the tools to succeed. Working closely with frontline staff, the Coordinator helps implement the foundational frameworks and curricula designed by leadership to ensure flawless, direct student financial aid support across our regions.

Requirements

• Bachelor’s degree required
• 3+ years of general experience in financial aid, student services, or a related higher education field
• Strong working knowledge of FAFSA and CADAA processes
• Familiarity with student loan types (subsidized vs. unsubsidized), federal/state grants, and financial aid award letters
• Confident public speaker comfortable presenting in front of small or large groups
• Ability to translate complex financial terms into simple, relatable language
• Strong interpersonal skills with a customer service mindset geared toward supporting internal team members and geographically dispersed regional staff
• Proficiency in Microsoft and Google Suite applications
• Demonstrated enthusiasm and initiative, including the ability to work both independently and collaboratively
• Willingness to learn and be self-reflective
• Unwavering, deeply-rooted passion for working alongside first-generation, low-income and DACA/undocumented student populations
• Bilingual Spanish/English proficiency is strongly preferred
• Geographic proximity to the region(s) being served and a reliable means of transportation to accommodate required regional travel

Responsibilities

• Manage and staff dedicated financial aid spaces, providing a welcoming and consistent environment for students to drop in for 1:1 assistance.
• Conduct detailed, hands-on reviews of student financial aid packages to ensure accuracy and help students identify critical funding gaps.
• Proactively engage students on-campus and virtually to ensure they meet critical financial aid deadlines and loan acceptance windows.
• Manage the scheduling, materials, and onsite coordination for financial literacy workshops, evening sessions, and financial aid weekend events.
• Ensure College Access and Success teams have the most up-to-date worksheets, guides, and tools required to support students with their financial aid planning.
• Track common student pain points (e.g., loan confusion, verification issues) to provide data-informed feedback to the Director to help refine general and regional curricula.
• Support the Director in attending community events, school sites, and fundraising initiatives to build awareness and represent the organization’s financial aid efforts.
• Partner with internal teams to continuously enter and maintain pristine financial aid milestone tracking within Salesforce.
• Travel regularly within assigned region(s) to partner school campuses, 10,000 Degrees offices, and special event locations.
• Participate in staff meetings, professional development activities, and supervisor check-ins.
• Support and represent 10,000 Degrees at fundraising and appreciation events as needed.
• Execute other duties as assigned to support the organization’s evolving needs.

Benefits

• Excellent healthcare benefits including medical, dental, vision and life insurance
• 15 days paid vacation + holidays and paid sick leave
• 401(k) with employer matching
• Professional development including conferences, seminars, webinars, and directed career advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level