Financial Aid Coordinator

Details•San Diego, CA

2d•Onsite

About The Position

This position will assist in the administration of over $44 million in federal, state and institutional financial aid and is responsible for knowledge of federal and state regulations as well as institutional policies and procedures as they relate to need analysis and student eligibility for financial aid. They will be the first point of contact for financial aid questions via phone call, email and walk-in, including students in the USD Paralegal Program. This person is solely responsible for managing the Federal Work Study program including verifying student eligibility to work, and is responsible for the certification of bar study loans using ELM Resources. This position will also perform the weekly transfer of student records from the Department of Education to the Banner financial aid system (“Dataload”) and perform other duties as assigned including support for the Office of Admissions.

Requirements

High school diploma or equivalent and 2-3 years of financial aid work experience required
Knowledge of financial aid processes, eligibility and needs analysis methodology
Knowledge of Title IV Financial Aid program requirements recommended
Must have effective oral and written communication skills.
Ability to plan, organize and prioritize workload
Ability to work well under deadlines and heavy workload
Exceptional organizational skills to maintain accurate and orderly record keeping
Must have excellent interpersonal skills in working with supervision, peers, students, faculty, and other departments
Must have knowledge and experience with various computer programs (e.g., Microsoft Office applications, integrated database systems)

Nice To Haves

Experience with Banner Financial Aid and Workday Enterprise management systems is preferred

Responsibilities

Counsels existing and prospective students on financial aid programs, eligibility criteria, deadlines, and application procedures
Assists in resolving complex cases regarding financial aid
Assists students in completing financial aid forms, when appropriate
Reviews financial aid forms for completeness and accuracy
Determines eligibility and awards aid accordingly
Responsible for revising awards when required
Is the designated financial aid contact for students in the USD Paralegal Program
Serves as liaison for students, staff and faculty regarding the Federal Work Study program
Develops and implements policies and procedures that ensure consistency in FWS hiring process
Monitors hiring process including I-9 review and confirmation of completed background checks
Processes and monitors employment contracts and earnings for off-campus agencies
Counsels students on alternatives to work study funding
Conducts training sessions for supervisors
Assigns student's pay rates; maintains accuracy of job descriptions; monitors monthly earnings of students and notifies supervisors of eligible hours available
Monitors earnings to ensure compliance with federal financial aid awarding regulations
Maintains documentation on students to comply with audit requirements
Develops and updates forms and FWS contracts
Performs timely and accurate transfer of student records from the Department of Education to the Banner Financial Aid system
Coordinates, adjusts and monitors Dataload activity throughout the processing cycle
Works closely with the Associate Director and ITS staff when problems arise
Identifies and resolves Dataload errors
Certify student Bar loans using ELM Resources
Answer and direct all incoming Financial Aid calls and act as backup to incoming Admissions calls and inquiries
Answer general questions at the front counter regarding Admission and Financial aid processes
Scan and index variety of documents into Banner financial aid system
Performs other duties as assigned