Office Administrator

NXTPoint Logistics•Lubbock, TX

13d

About The Position

The Office Administrator manages relationships and correspondence among customers, Operations, Independent Contractors, and customers’ customer departments. The role supports Home Delivery Administration and Operations in completing appropriate processes and procedures. The administrator is expected to understand and support the company’s Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy. Responsibilities include handling calls and email, coordinating with the Central Office and Warehouse Manager, managing delivery documentation and service orders, researching orders, supporting route and manifest preparation, and processing returns and FedEx orders. Other duties may be assigned. The position requires a high school diploma, GED, or equivalent. A two-year college degree and previous office experience are preferred but not required. Candidates should have basic knowledge of Microsoft Office, strong organization and problem-solving skills, effective communication and interpersonal abilities, and the ability to work flexibly and collaboratively. Work is primarily in a climate-controlled environment and involves sitting, standing, walking, typing, data entry, and prolonged periods of hearing and talking.

Requirements

High school diploma, GED, or equivalent.
Basic knowledge of Microsoft Excel, Outlook, Word, and other Microsoft Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Excellent organizational and problem-solving skills.
Good oral and written communication and interpersonal skills.
Highly motivated, self-starter with the capability to handle multiple duties and challenges.
Ability to sufficiently read, speak, and write English to understand and give directions and complete paperwork accurately.
Ability to operate standard office equipment and perform data entry and typing functions.

Nice To Haves

Two-year college degree preferred, but not required.
Previous office experience preferred.

Responsibilities

Receive customer, client, and Independent Contractor phone calls and respond accordingly.
Check email regularly and respond appropriately.
Correspond with the Central Office regarding customer relations, order research, and other location issues.
Receive the previous day's routes from the local Operations Manager and scan them to Home Delivery Administration.
Oversee the full BOL process, including following up on previous-day BOLs, updating delivery dates for rescheduled deliveries, preparing next-day deliveries, and filing completed BOLs.
Print and appropriately file all Service Orders.
Scan Service Orders to the appropriate departments.
Enter notes and additional information for customers and Independent Contractors into the appropriate system.
Correspond with the Warehouse Manager regarding customer orders.
Research open and unassigned orders.
Assist with printing the daily manifest and organizing next-day routes.
Prepare the Hot Shot printout for the Warehouse.
Check in all returns.
Enter received FedEx orders into a spreadsheet.
Perform other duties and tasks as assigned.