Office Administrator

MP Systems • Enfield, CT

1d • Onsite

About The Position

MP Systems, a rapidly growing division of the Morris Group and a manufacturer of CNC machine-tool accessories, is seeking an Office Administrator. Reporting to the Operations Manager, this role works with team members across departments to provide professional, responsive, and personalized customer service. The position offers an opportunity to work in a growing manufacturing business with potential for advancement. The ideal candidate is motivated and able to work successfully as part of a team.

The Office Administrator responds to customer questions and concerns, tracks technical inquiries with engineering, processes orders through ERP systems, and provides customers with order and shipment documentation. The role also coordinates shipment changes with the shipping department and performs other organizational and administrative tasks as needed.

The position requires mobility throughout the premises, prolonged sitting, frequent use of hands and arms, and the ability to lift materials up to 50 pounds with assistance from equipment or other employees. The employee must be able to concentrate while prioritizing multiple tasks and work professionally in dynamic settings with changing priorities and interaction with customers and team members. The posting also describes additional physical and environmental demands that may apply to certain safety-sensitive positions, including working around industrial conditions and wearing required PPE.

Requirements

• High school diploma or GED.
• Understanding of Microsoft Office.
• Ability to multitask.
• Customer service experience.
• Problem-solving skills.
• Attention to detail.
• Strong organizational skills.
• Collaborative communication skills, including building relationships and fostering teamwork.
• Ability to understand and follow company standard operating procedures.
• Basic math skills.
• Ability to access all areas of the premises and remain focused while prioritizing multiple tasks.
• Ability to sit for prolonged periods and frequently use hands and arms.
• Ability to bend, twist, stoop, reach, and lift materials up to 50 pounds with assistance from equipment or other employees.
• Vision abilities including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.

Responsibilities

• Respond to customer queries promptly and accurately by phone and email, and take appropriate action to resolve problems or concerns.
• Troubleshoot customer inquiries.
• Work with the engineering team to track technical inquiries and issues in the service database.
• Process orders using ERP systems.
• Provide customers with order documentation, including order acknowledgements with ship dates, shipment tracking, and invoices.
• Work with the shipping department to track, expedite, or delay shipments.
• Perform organizational and administrative tasks as required.
• Adhere to company policies, procedures, and business ethics codes.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision and dental coverage, and company-paid life insurance.
• Paid Time Off, starting with 23 paid days off in the first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED