Office Administrator

Compass Health Center•Northbrook, IL

15h•$20 - $21•Onsite

About The Position

Compass Health Center is seeking a welcoming, organized Patient Care Coordinator for its Northbrook, Illinois facility. This role helps patients and families feel comfortable and supported from the moment they arrive. Northbrook is Compass’s first and largest facility, offers its widest variety of programs, and serves as a pilot site for new treatment offerings. The position is 100% onsite and requires an 8-hour shift scheduled between 8:15 a.m. and 6:15 p.m. The coordinator welcomes and assists patients, families, visitors, and staff; supports scheduling and intake; maintains patient charts and confidentiality; handles payments and receipts; and performs reception and clerical duties to support efficient facility operations. The role also involves opening and closing the facility according to procedure and performing other related duties as assigned.

Requirements

High school diploma required.
1–2 years of customer service experience.
Excellent written and verbal communication skills.
Strong organization and planning skills; detail oriented.
Ability to multitask in a fast-paced environment.
Computer proficiency and ability to learn new software.
Conflict resolution and problem-solving skills.
Ability to work the assigned schedule.

Nice To Haves

Associate degree preferred.

Responsibilities

Greet and orient patients, visitors, and staff entering the building.
Answer incoming calls in a warm and welcoming manner.
Keep the reception area neat and orderly.
Maintain awareness of patients, visitors, and staff in the building.
Contact families to schedule family therapy and outpatient psychiatrist appointments.
Complete intake for new clients, verifying demographics, insurance, forms, and organizational data for timely entry into the chart.
Maintain patient charts according to confidentiality standards and policy, and protect the confidentiality of patients, visitors, and staff in accordance with HIPAA requirements and Compass policy.
Use the Electronic Medical Record system to verify patient appointments and schedule appointments with clinicians and outpatient psychiatrists.
Obtain payment methods, collect payments, and issue receipts for outpatient psychiatry and therapist appointments.
Open and close the facility promptly and according to procedure.
Perform clerical duties supporting efficient center operations, including use of computers, office equipment, copiers, fax machines, scanners, and postage equipment.
Perform other related duties as assigned.