Office Administrator - Toothworks The Boardwalk Dental

dentalcorp•Waterloo, ON

7d•Onsite

About The Position

Toothworks The Boardwalk Dental is a modern, patient-centered practice proudly serving the Waterloo community. Conveniently located in The Boardwalk shopping district, our clinic offers a full range of dental services including preventive, restorative, cosmetic, emergency, and family dentistry in a welcoming and professional environment. Our dedicated team is committed to delivering high-quality care through personalized treatment, advanced technology, and a strong focus on patient comfort. With flexible scheduling and a collaborative team culture, Toothworks The Boardwalk Dental continues to provide exceptional dental experiences for patients of all ages.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner