Office Administrator

Intercity Packers Meat & Seafood•Vancouver, BC

15d•$45,000•Onsite

About The Position

Intercity Packers Ltd. Thank you for your interest in Intercity Packers. We are always looking for qualified people to join our team who share our passion for integrity, quality, safety, sustainability, accountability and trust. We are dedicated to our customers and committed to our people. We believe in treating each other with respect and working as a team to get things done right. Does this sound like you? See our job opening below. Intercity Packers is the largest meat/seafood distribution company in Western Canada and part of the Gordon Food Service (GFS) Canada group of companies, which has been recognized by Forbes magazine to be among Canada’s Best Employers in 2026. As our innovative business continues to rapidly grow, we are seeking a full-time Office Administrator at our Richmond location. Reporting to the Customer Service Manager, the Office Administrator is responsible for providing the best customer service to our customers at the Richmond location. If you are self-driven, flexible, and have a strong passion for joining a successful customer service-oriented team, we would love to hear from you!

Requirements

High school diploma
At least 1 year of customer service experience
Ability to stay calm under pressure
Great ability to learn and retain information
Excellent customer service skills and strong computer skills
Ability to communicate effectively in written and oral English language

Responsibilities

Receive and process orders/credits by telephone, in person, via fax, email, SPS, EDI, sales answering machines
Promotion and sales of connected, push or new product
Initiate sales by calling existing clients
Check inventory for product availability, delivery schedule, and price verification
Troubleshoot customer service issues and coordinate between internal departments such as Accounting, Assembly, Outside Sales, Dispatch, Processing or Purchasing for a positive outcome
Print pickup slips and invoices
Run and sort orders and reports for various internal and external customers/departments
Arrange for pickup of orders with correct corresponding paperwork.
Advising shortages to Sales Representatives and impute orders for appropriate substitutions
Invoice orders
Assist arrivals at Reception and the Pickup counter, process order payments and paperwork
Maintain a positive, empathetic and professional attitude towards customers at all times
Daily entry and posting of orders and credits
Commitment to Food Safety by adhering to HACCP and CFIA hygiene rules / sanitary work practices
Other duties as required

Benefits

Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
Registered Retirement Savings Plan (RRSP) Matching Program
Annual Profit Sharing Bonus
Weekly paychecks
Employee Family Assistance Program
Opportunities for career advancement
Employee Recognition Programs
Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
Training opportunities
Annual Safety Boot Allowance Program
Full-time hours
A team-oriented work environment
Special employee discounts on meat and seafood products
Medical, Dental and Life Insurance
Special Employee Discount on all products
Company supported Pension Plan
Education and Training Allowance
In-house Training and Certification
Sick & Bonus Hours Program
Wellness Program