Office Administrator

Carvana•York, PA

4d•$19 - $21

About The Position

The Office Administrator provides administrative support to auction processes in a customer-facing environment. The role reports to the Office Manager, Commercial Accounts Manager, or another designated manager and supports customers, visitors, vendors, and internal departments. ADESA is a Carvana-owned company operating auto auction locations across the United States, with services that include vehicle repair, reconditioning, and auction remarketing. The position combines reception and customer service with document handling, data entry, payment processing, recordkeeping, and auction supply management. It requires a professional, collaborative approach, strong attention to detail, and the ability to work in a fast-paced environment. The role involves light to medium physical work and both indoor and outdoor conditions.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive vehicles of a variety of makes, models, and sizes.
Must be able to read, write, speak, and understand English.
Proficiency with computer systems and applications.
Ability to collaborate with multiple departments, customers, and vendors.
Strong customer service skills and a professional presence.
Analytical thinking and problem-solving skills.
Strong organizational skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Data entry skills.

Nice To Haves

High school diploma or GED preferred.
Notary certification preferred.
One year of office environment experience preferred.

Responsibilities

Serve as the first point of contact for onsite visitors, including customers, vendors, and third parties, and direct them as appropriate.
Assist customers at the front counter with dealer registration, document review and uploading, bidder badges, and gate passes.
Receive, sort, and distribute incoming mail; prepare, print, and mail customer statements, invoices, titles, floorplan packets, and other documents.
Maintain shipping accounts and tracking records.
Review, scan, upload, and distribute documents and reports, including confidential documents, financial records, receipts, and personally identifiable information.
Enter and update customer information, sales promotions, vehicle charges, payments, proceeds, invoicing, and internal notes in internal databases.
Reconcile P-card transactions.
Process customer check, ACH/EFT, and wire payments; verify floor plan payments. Cash handling is not part of the role.
Call customers regarding payment status and collections.
Assist with SOX compliance audits and reporting, including title and lot inventory and pre- and post-sale checklists.
Maintain filing systems for titles and other documents.
Maintain auction supplies, monitor inventory levels, and order items based on cost-effective business needs and approved vendors.
Perform other duties assigned by the designated manager.