Office Administrator

HomeServices of America•Village of Bronxville, NY

10d•Onsite

About The Position

As a key individual on the support team, you will create an environment where agents can focus on what they do best by providing seamless technological solutions, marketing support, and administrative assistance. Your expertise will directly contribute to agent productivity, satisfaction, and ultimately, their success.

Requirements

Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge.
Three to five plus years of related experience and demonstrated supervisory skills.
Knowledge of real estate, title and /or mortgage business strongly preferred.
Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.
Excellent oral and written communication skills.
Effective interpersonal skills and leadership abilities. A strong customer-service focus.
Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player.
Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.
Ability to handle stress and work under pressure.
Ability to work evenings and weekends.

Responsibilities

Answer phone calls, schedule appointments, provide information, greet customers, orient clients to office/department services and personnel, and respond to information requests.
Process check deposits and ensure accurate and timely documentation of all transactions.
Enter data, maintain and monitor data files, create files and documents, produce reports, process and verify paperwork, prepare billings, process invoices, proof documents, prepare mailings and packets, and handle correspondence.
Create and distribute purchase memorandums of agreements and commission invoices.
Utilize digital signature platforms and maintain both digital and paper files.
Manage day-to-day office operations, including supply management, invoice processing, transaction management, and document preparation.
Take initiative to assist agents in launching new listings, including input of listing data into MLS, ShowingTime, Sentrilock, and other relevant databases.
Provide technical and administrative support for property listings, including video posting, photography coordination, and virtual tour setup.
Assist with special projects as requested.
Sort and distribute mail.
Filing and copying.
Serve as a backup to other office staff in their absence.
Order office supplies and maintain office equipment.
Handle travel arrangements and special meeting/event needs.
Provide work direction or distribute work to other office positions.
Perform any additional responsibilities as requested or assigned.