Office Administrator/ Shared Services Coordinator- Full Time- 1st Shift

Forward Air•Harrisburg, PA

21d•Onsite

About The Position

The Shared Services (Accounts Payable / Receivable) Coordinator provides timely, accurate, and customer-focused support across shared services, accounting, and operational functions. The role works closely with terminals, operations, accounting, customers, and vendors to ensure financial transactions, billing activities, and administrative processes are completed efficiently and accurately. Responsibilities include processing transactions, maintaining records, resolving routine inquiries, and supporting workflows across multiple functional areas. The position is full-time, onsite, Monday through Friday from 9 a.m. to 5 p.m., with a base pay of $20.52 per hour.

Requirements

High school diploma or GED equivalent required.
Strong attention to detail and ability to process high volumes of transactions accurately and efficiently.
Ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs in a fast-paced environment.
Effective verbal and written communication skills and ability to collaborate across accounting, operations, and terminal teams.
Basic analytical and problem-solving skills, including the ability to identify discrepancies and escalate issues appropriately.
Demonstrated discretion and confidentiality when handling and protecting sensitive information.
Proficiency with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), and web conferencing tools such as Teams, Zoom, or Webex.
Comfort commuting to and working in a 100% onsite setting.

Nice To Haves

Undergraduate degree in a related field.
Relevant certifications in accounting, bookkeeping, accounts payable, accounts receivable, or related disciplines.
One or more years of experience in accounts payable, accounts receivable, billing, settlements, shared services, customer service, transportation administration, or related operational support functions.
Transportation, trucking, logistics, intermodal, or freight industry experience.
Experience with ERP, accounting, transportation management, or business systems such as Oracle, SAP, Workday, Sage, or similar platforms.

Responsibilities

Support accounts payable, accounts receivable, billing, settlements, credit, collections, and related activities as business needs require.
Process financial transactions accurately and in compliance with established procedures, internal controls, and company policies.
Review invoices, storage bills, toll-related charges, and other operational expenses for accuracy and completeness.
Assist with invoice submission, payment processing, and accounts payable support activities.
Support settlement processes by preparing documentation, maintaining records, and coordinating required information.
Review customer and vendor account information and assist with resolving routine discrepancies.
Communicate with terminals, operations teams, customers, and vendors to research and resolve billing, payment, toll, storage, and account-related issues.
Assist with billing activities, rate validation, and invoice accuracy reviews to support customer satisfaction and revenue integrity.
Maintain organized records, documentation, and audit support files across supported functions.
Monitor shared inboxes, workflow queues, and assigned tasks to ensure timely service delivery and issue resolution.
Support month-end and periodic accounting activities through data gathering, record maintenance, and transaction processing.
Assist with data collection, reporting, and basic reconciliation activities to support operational and financial performance.
Support training, system updates, testing activities, and implementation of process enhancements within shared services operations.
Collaborate across accounting, operations, and terminal teams to ensure efficient workflow execution and a high level of customer service.
Perform other duties as assigned to meet evolving business needs.