Office Administrator II

SOUTHERN INDUSTRIES HOME IMPROVEMENTS LLC•Marietta, GA

1d•Onsite

About The Position

Southern Industries Home Improvement, a FAMILY-OWNED COMPANY and the Southeast’s premier home remodeling company, is seeking an Office Administrator. With over 350 employees and offices in 5 states, we offer exclusive products and have over 55 years of experience with more than 120,000 satisfied customers. We specialize in gutters, siding, windows, doors, bathtubs, and more. The Office Administrator performs administrative services to the assigned team and provides clerical support for service-related inquiries that come through the office.

Requirements

High school education or equivalent required.
Three (1) years of customer service experience with demonstrated record of complaint resolution skills.
Must have excellent communication and active listening skills to communicate with internal and external customers.
Must demonstrate service-oriented behaviors and solve problems as they arise.
Must be proficient with computers, Microsoft Office Suite, and ability to learn new software.
Must be organized, detail-oriented, and able to maintain a high level of productivity through careful time management.
Tasks involve sedentary work with extended periods of time at a desk and answering a phone.
May involve lifting, carrying, pushing and/or pulling of objects and materials of low weight (up to 15 pounds).
All tasks require the ability to communicate orally.
Essential functions are performed in an office setting.

Nice To Haves

Previous experience in the Construction and/or Home Improvement industry preferred.

Responsibilities

Interacts with customers.
Serve as brand ambassador for internal and external customers.
Answers phone calls in a professional manner and redirects incoming telephone traffic as appropriate.
Collects, processes, and organizes documents.
Ensures that all sales and production information is entered into appropriate systems.
Provides administrative support to the General Sales Manager and Production Manager.
Enter job-related information into Sales Force within the required timeframe.
Receive money, reconcile the funds against jobs and make deposits into bank accounts.
Assist Production in the receipt of trucks bringing inventory and coordinate location of delivery of products.
Completes reports and functions to ensure job status is completed in system.
Make customer calls to discuss scheduled appointments and update customers on status of their job.
Obtain reviews from customers following completed jobs.
Process and obtain required permits and business licenses.
Collaborate with Fleet & Safety Coordinator on vehicles at your location.
Serves as a location point of contact to collaborate with various departments to share information and ensure communication of information from headquarters to all location staff.
Collaborate with all departments for orienting new hires.
Responsible for returning all phone calls, voice mails and emails within 24 hours.
Orders supplies and equipment as needed.
Plan in-house or off-site activities, like parties, celebrations, and conferences.
Run errands as required.
Performs other related duties as required.