Office Administrator and Inside Sales Phone Agent
About The Position
Honest Abe Roofing is launching a new local operation in southeast Michigan, primarily serving the Dexter and Farmington Hills areas, with its base in Plymouth. This role is crucial for establishing the company's reputation for quality and professionalism in the market. The position involves being the first point of contact for customers and serving as the organizational backbone for all projects, ensuring a smooth process from contract signing to file closure. The ideal candidate will be energetic, confident on the phone, and possess strong organizational skills, thriving in a fast-paced environment where both speed and accuracy are essential.
Requirements
- 2+ years in inside sales, customer service, or office coordination.
- Phone sales experience required.
- Confident, professional phone presence.
- Comfortable with high outbound call volume.
- Highly organized with strong attention to detail.
- Proficient in CRM systems and Google Workspace.
- Comfortable handling payment processing and basic financial transactions.
- Able to work independently and manage competing priorities without close supervision.
Nice To Haves
- Experience in roofing, construction, or home services.
Responsibilities
- Convert leads into confirmed, qualified appointments for Roofing Advisors.
- Manage job files from contract signing through final payment and closure.
- Handle hundreds of phone calls, texts, and emails daily.
- Market for new leads and perform cold calls.
- Contact new leads immediately via call, text, and email.
- Set and confirm qualified appointments, pre-qualifying homeowners through financing vendors.
- Conduct exit polls after appointments and apply objection recovery techniques.
- Provide accurate daily activity and results reports to management.
- Perform any lead generation tasks assigned by leadership.
- Verify sales folders and create project folders.
- Advance jobs through CRM stages (Approved, In-Progress, Invoiced, Closed).
- Process all payments and log transactions accurately in the CRM.
- File for building permits.
- Send invoices, Certificates of Completion, and thank-you correspondence.
- Calculate the Cost of Goods Sold for each job.
- Calculate Commissions for each job.
- Flag gross profit discrepancies to management.
- Perform any office administration tasks assigned by leadership.
Benefits
- Free uniforms
- Paid time off
- Training & development
- Paid holidays
- Professionally branded work environment
- Ground-floor opportunity to help build a roofing operation
- Real advancement path as the business grows
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
