Office Admin and Job File Coordinator

SERVPRO Team JRF • Salem, MA

3d • Onsite

About The Position

SERVPRO Team JRF is seeking a detail-oriented, self-motivated, and excellent communicator to join their franchise as a Job File Coordinator / Office Administrator. This role involves making a difference by helping customers with fire and water damage restoration. The ideal candidate will have experience in exceptional customer service, multitasking, and administrative activities, including answering phones and ensuring customer satisfaction. Responsibilities also include managing projects, scheduling subcontractors, and auditing insurance job files for required documentation. SERVPRO is the leader in water and fire restoration for residential and commercial customers.

Requirements

• 1+ year(s) of office administration
• Full mastery of MS Office
• EXCEPTIONAL organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in an office environment
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented with ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Ability to learn new software and proprietary software

Nice To Haves

• Experience in customer service industry environment a plus
• Prior Restoration industry experience preferred
• College degree desirable

Responsibilities

• Customer Service/phones
• Subcontractor relations
• Job File Coordinator
• Operations Support
• Project Management Support

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
• best pay in the industry
• lots of opportunity to learn and grow
• paid holidays and vacations
• company sponsored health insurance
• retirement plan with company match
• opportunity for growth and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree