Job File Coordinator

SERVPRO of Omaha Southwest•Omaha, NE

3d•Onsite

About The Position

SERVPRO Team Toft is seeking a highly organized and detail-oriented Job File Coordinator to support our restoration operations and office teams. This role is responsible for managing project documentation, tracking job progress, coordinating communication between departments, and ensuring all job files are complete, accurate, and compliant from start to finish. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and takes pride in keeping projects organized and moving efficiently.

Requirements

High School Diploma or GED required
Ability to pass a background check
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Strong customer service skills
Proficiency in Microsoft Office Suite including Outlook, Word, and Excel

Nice To Haves

Previous office coordination, administrative, estimating, or insurance experience preferred
Restoration, construction, or insurance industry experience is a plus
Experience with Xactimate or insurance claims preferred

Responsibilities

Monitor active job files daily for accuracy, completeness, and compliance
Coordinate with production teams to ensure field documentation is submitted timely
Maintain and update Work-In-Progress (WIP) tracking
Review project notes, photos, and supporting documentation
Create or review estimates based on project scope and documentation
Perform internal audits of job files prior to submission and invoicing
Ensure insurance carrier and client program requirements are met
Review timestamps, photos, moisture logs, and supporting documents for quality assurance
Coordinate with accounting for final invoicing and job closeout
Communicate professionally with customers, insurance representatives, vendors, and team members
Assist operations and office departments as needed