Job File Coordinator

SERVPRO of Southwest Raleigh/Holly Springs•Raleigh, NC

7d•Hybrid

About The Position

The Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams, customers, insurance carriers, and office staff by ensuring all job files are complete, compliant, and processed efficiently. The ideal candidate is detail-oriented, organized, customer-focused, and able to thrive in a fast-paced environment.

Requirements

High school diploma or equivalent required
Minimum of 1 year experience required in restoration, construction, insurance, or service industries is required
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Proficiency with Microsoft Office Suite and data entry systems
Ability to work independently and prioritize tasks effectively
Strong attention to detail and problem-solving skills

Nice To Haves

Previous administrative, coordinator, or office support experience preferred
Knowledge of Xactimate, DASH, or restoration management software
Familiarity with insurance claims processes
Customer service experience in a high-volume environment
Ability to handle confidential information professionally

Responsibilities

Create, maintain, and update job files from intake through completion
Ensure all required documentation, photos, estimates, and forms are uploaded and accurate
Coordinate communication between customers, insurance adjusters, subcontractors, and internal teams
Monitor job progress and follow up on missing information or approvals
Review job files for compliance with company and insurance standards
Assist with scheduling, work authorizations, and invoicing support
Enter and maintain data in company management software systems
Track deadlines and ensure timely completion of administrative tasks
Provide excellent customer service and respond professionally to inquiries
Support office operations and additional administrative duties as assigned
Estimate writing using Xactimate