OEM Account Manager

CDK Global•Newark, NJ

1d•Remote

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. CDK Global is the leader in providing integrated technology solutions to automotive dealerships world-wide and is looking for an Account Manager for our OEM business team. The Account Manager is responsible for development, retention, and growth of a strategic CDK OEM program and the corresponding activities that make up success for this program. The Account Manager has oversight for OEM account initiatives and the resources needed to achieve strategic business goals aligned with assigned programs. The Account Manager provides leadership and high-level oversight to the matrixed internal CDK teams responsible for delivering OEM program success including customer support, billing, product & technology, and operations. The successful Account Manager employs strong external and internal relationship management skills to ensure client objectives are understood, managed, and executed while maintaining alignment with CDK’s priorities and business strategy. Must be able to oversee and orchestrate large scale, high impact projects and ongoing program initiatives, ensuring that business objectives are understood, communicated, managed, and optimized to achieve target program results. A highly successful Account Manager owns all aspects of internal and external program communications, establishes and tracks program performance metrics, captures and executes program requirements and corresponding planning, manages program timelines and budgets, and demonstrates a strong mastery of CDK processes and practices.

Requirements

5-10 years software project, program, and/or engagement management
5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables
Expert in automotive retail solutions and workflows
Hands on ability to navigate complex business environments to resolve customer requests and requirements
Strong communication, presentation, and organization skills
Excellent analytical skills including the ability to model scenarios and manage to financials
Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
Ability to anticipate and adapt to changing conditions, risks and opportunities
Expert with MS Word, MS Excel, MS Project and Visio
Bachelor's or equivalent experience

Nice To Haves

Experience working with Auto Manufacturer dealer retail programs
Knowledgeable on CDK applications
PMP or other industry certification a plus

Responsibilities

Manage business relationship and program service delivery tied to the agreed upon statement of work
Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
In alignment with Director of Sales, collaborate with client on program financial modeling, project-based projections, and monthly/annual financial deliverables
Facilitate presentment, communication, and approval of OEM program invoices
Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
Helps in the negotiation of project resources, deliverables and cost
Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK
In partnership with finance teams compile forecasting, planning, modeling, invoice presentations, etc.
Interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
Works with internal teams to develop, implement and maintain processes and program service levels
Partner with product & technology teams for new feature development and prioritization and defect fixes
Manage new SOW and CR development, internal approvals, and execution
Ensure CDK compliance with client technical requirements
Collaborate with product owners and functional teams for installation and ongoing support as new features released
Serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
Provides program dashboards that provide quick, clear visibility of program status and performance