OCS Specialist I
About The Position
The OCS Specialist maximizes and supports the use of the OCS for organ retrieval and transport prior to, during, and after transplantation. The position includes rigorous hands-on training and certification across all organ platforms at TransMedics’ training facility in Andover, Massachusetts, and applying OCS knowledge during organ retrieval, preservation, transport, and assessment according to company protocols and policies. On days when not on OCS call, the Specialist performs assigned tasks during standard working hours, either remotely from home or as assigned. These tasks include inventory and shipment management, lab training and R&D support, establishing launch points, and participating in medical and scientific conferences and meetings. The role also involves communicating with Organ Management Phone Support during active OCS cases, sharing utilization activity and user feedback, completing annual recertification, submitting post-case documentation, preparing and presenting case reviews with senior-colleague support, and providing customer support such as hospital in-services and refresher training. Other duties may be assigned as required. This position has no management responsibilities. It requires the ability to lift 75 pounds up and down stairs, meet the stated vaccination requirement subject to legally required accommodations, work on call 24 hours a day, seven days a week, for 15 days per month including holidays and weekends, and fly domestically to assigned clinical sites within and outside the employee’s home region.
Requirements
- BSN or a BS degree combined with equivalent medical experience.
- At least 2 years of experience in ICU, ECMO, Cath Lab, OR, Transplant, or ED.
- Ability to lift 75 pounds up and down stairs.
- Must meet the stated vaccination requirement for respiratory viruses, including influenza and COVID-19, subject to legally required accommodations.
- Ability to work on call 24 hours per day, 7 days per week, for 15 days per month, including holidays and weekends.
- Ability to fly domestically to assigned clinical sites within and outside the home region.
Nice To Haves
- Proficiency with Microsoft Office Suite and virtual meeting platforms.
- Highly flexible and willing to support sites as needed within and across regions.
- Detail-oriented with strong organizational skills.
- Strong problem-solving skills.
- Outstanding interpersonal and communication skills, with the ability to collaborate and build rapport with internal and external contacts.
- Excellent customer interaction skills.
- Ability to work calmly and professionally under pressure.
- Enthusiasm for working in a fast-paced environment while managing multiple tasks.
Responsibilities
- Complete hands-on training and OCS certification across all organ platforms at the TransMedics training facility in Andover, MA.
- Apply OCS knowledge during organ retrieval, preservation, transport, and assessment in accordance with TransMedics protocols and policies.
- On non-call days, perform assigned work during standard working hours, remotely from home or as assigned.
- Manage inventory and shipments weekly.
- Assist with lab trainings and participate in lab R&D activities.
- Assist with establishing launch points.
- Participate in medical and scientific conferences and meetings inside or outside the United States.
- Communicate regularly with Organ Management Phone Support and relay real-time updates while supporting ongoing OCS cases.
- Regularly communicate OCS utilization activities and user feedback.
- Complete annual recertification on all organ platforms.
- Submit post-case documentation promptly and prepare and present case reviews with support and review from a senior colleague.
- Provide customer support as needed, including hospital in-services and refresher training.
- Perform other TransMedics tasks and duties as assigned or required.
Benefits
- Medical coverage with a Health Reimbursement Account through Blue Cross/Blue Shield of MA
- Dental insurance
- Vision insurance
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Short-term disability
- Long-term disability
- 401(k) plan
- Pet insurance
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
