Calibration Lab Manager (OCS)

Accredited Labs•Cleveland, OH

2d•Onsite

About The Position

OCS Technologies, an Accredited Labs company, is seeking a hands-on Calibration Lab Manager to lead the day-to-day operations of its Cleveland laboratory. The role combines team leadership, production management, and practical technical problem-solving in a multi-disciplined calibration environment. The Lab Manager coordinates technician assignments, manages workflow and turnaround times, supports employee development, and improves laboratory performance. Working closely with the Branch Manager and Technical Manager, the role helps deliver accurate and timely service while maintaining quality and customer service standards. Dedicated personnel perform routine certificate reviews; the Lab Manager provides technical or QC review support when needed. Relocation assistance is available for qualified candidates. The manager leads an established calibration team serving customers across Northeast Ohio and Western Pennsylvania. The position offers an opportunity to improve daily operations while remaining connected to technical work, within a network that combines regional customer relationships with the capabilities and resources of Accredited Labs.

Requirements

At least five years of hands-on calibration experience, preferably across multiple measurement disciplines.
Solid understanding of measurement principles, tolerances, accuracy, uncertainty, traceability, and calibration documentation.
Working knowledge of ISO/IEC 17025:2017.
Ability to troubleshoot technical problems and interpret equipment specifications.
Demonstrated leadership ability, including coaching employees, coordinating assignments, and managing competing priorities.

Nice To Haves

Three or more years of supervisory or laboratory management experience; experienced lead technicians with strong leadership potential are encouraged to apply.
Prior leadership experience in an ISO/IEC 17025-accredited calibration laboratory.
Experience assisting with technical reviews or QC checks of calibration certificates.
Familiarity with IndySoft, ERP systems, technician training programs, or multi-location calibration operations.

Responsibilities

Direct daily laboratory activities, set work priorities, and assign jobs according to technician skills, available standards and equipment, and customer commitments.
Monitor work in progress, aging orders, backlogs, turnaround times, and QC queues; address delays and coordinate effective handoffs.
Track productivity and on-time completion, and work with the Branch Manager to balance capacity, staffing, and service demands.
Identify workflow bottlenecks, reduce rework, and implement practical process improvements.
Ensure calibration equipment and standards are available and that the laboratory remains safe, organized, and production-ready.
Provide hands-on technical guidance to calibration technicians on troubleshooting methods, measurement issues, and equipment challenges.
Partner with the Technical Manager to support ISO/IEC 17025:2017 requirements, approved procedures, technician competencies, and corrective actions.
Assist designated reviewers with calibration data and certificate QC checks when needed, particularly during high-volume periods or coverage gaps.
Help resolve calibration discrepancies, out-of-tolerance conditions, documentation questions, and measurement uncertainty concerns.
Lead, coach, and develop calibration technicians; set clear expectations, provide performance feedback, and encourage accountability and teamwork.
Identify training and cross-training opportunities to strengthen technical skills and improve scheduling flexibility.
Partner with the Branch Manager and Human Resources on hiring, onboarding, and employee development.
Coordinate with customer service, sales, and branch leadership on work priorities, status updates, technical questions, and customer concerns.