OCS Specialist- Kansas City, MO (Evergreen) (Open

TransMedics, Inc. • WFH - Missouri, MO

9d

About The Position

The OCS Specialist supports the use of the OCS for organ retrieval and transport before, during, and after transplantation. The role requires completion of hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, Massachusetts, and application of OCS protocols during organ retrieval, preservation, transport, and assessment.

On call days, the specialist provides OCS support for clinical cases, communicates real-time updates to Organ Management Phone Support, and submits post-case documentation and prepares and presents case reviews with support from a senior colleague. On non-call days, the specialist performs assigned tasks during standard working hours, remotely from home or as assigned. These tasks may include inventory and shipment management, lab training and R&D support, establishing launch points, and participation in medical and scientific conferences and meetings, including those outside the United States.

The specialist also communicates OCS utilization activities and user feedback, completes annual recertification on all organ platforms, and provides customer support such as hospital in-services and refresher training. The position may require domestic air travel to clinical sites within and outside the specialist’s home region. It has no management responsibilities. TransMedics plans to relocate its headquarters to Somerville, Massachusetts by 2028; timing and role impact may vary.

Requirements

• BSN or a BS degree in combination with equivalent medical experience.
• At least 2 years of experience in ICU, ECMO, Cath Lab, OR, Transplant, or ED.
• Able to lift 75 pounds up and down stairs.
• Fully vaccinated, and boosted when eligible, against respiratory viruses including Influenza and COVID-19, subject to legally required accommodations.
• Able to work on call 24 hours per day, 7 days per week, for 15 days per month, including weekends and holidays.
• Able to fly domestically to clinical sites within and outside the home region as assigned.

Nice To Haves

• Proficiency with Microsoft Office Suite and virtual meeting platforms.
• Highly flexible and willing to support sites as needed within and across regions.
• Detail-oriented with strong organizational skills.
• Strong problem-solving skills.
• Outstanding interpersonal and communication skills, with the ability to collaborate and build rapport with internal and external contacts.
• Excellent customer interaction skills.
• Ability to work calmly and professionally under pressure.
• Enthusiasm for working in a fast-paced environment while managing multiple tasks.

Responsibilities

• Complete hands-on training and OCS certification across all organ platforms at the training facility in Andover, Massachusetts.
• Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to company protocols and policies.
• On non-call days, perform assigned tasks during standard working hours, remotely from home or as assigned.
• Manage inventory and shipments weekly.
• Assist with lab trainings and participate in laboratory R&D activities.
• Assist with establishing launch points.
• Participate in medical and scientific conferences and meetings, inside or outside the United States.
• Communicate regularly with Organ Management Phone Support to provide real-time updates during OCS cases.
• Regularly communicate OCS utilization activities and user feedback.
• Complete annual recertification on all organ platforms.
• Submit post-case documentation in a timely manner and prepare and present case reviews with support and review from a senior colleague.
• Provide customer support as needed, including hospital in-services and refresher training.
• Perform other TransMedics tasks and duties as assigned or required.
• Work on call 24 hours per day, 7 days per week, for 15 days per month, including weekends and holidays.
• Travel by air domestically to assigned clinical sites within and outside the home region to provide OCS support.

Benefits

• Medical coverage with a Health Reimbursement Account through Blue Cross/Blue Shield of Massachusetts.
• Dental insurance.
• Vision coverage.
• Healthcare Flexible Spending Account.
• Dependent Care Flexible Spending Account.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) plan.
• Pet insurance.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time