OCS Specialist I

TransMedics, Inc.•WFH - Massachusetts, MA

11d

About The Position

The OCS Specialist supports and maximizes the use of the OCS for organ retrieval and transport before, during, and after transplantation. The role requires hands-on training and certification across all organ platforms at TransMedics’ training facility in Andover, Massachusetts, and applying OCS knowledge to organ retrieval, preservation, transport, and assessment in accordance with company protocols and policies. On call days, the specialist supports OCS cases and communicates real-time updates to Organ Management Phone Support. On other days, the specialist performs assigned work during standard working hours, remotely from home or as assigned. Work may include inventory and shipment management, lab training and R&D support, establishing launch points, and participation in medical and scientific conferences and meetings in or outside the United States. The role also includes annual recertification, timely post-case documentation and case reviews, and customer support such as hospital in-services and refresher training. The position requires the ability to work on call 24 hours a day, seven days a week, for 15 days per month, including weekends and holidays, and to travel by air to clinical sites within and outside the home region. The position has no management responsibilities. Employees must be fully vaccinated, and boosted when eligible, against respiratory viruses including influenza and COVID-19, subject to the company’s accommodation policy.

Requirements

BSN or a BS degree combined with equivalent medical experience.
At least 2 years of experience in ICU, ECMO, Cath Lab, OR, Transplant, or ED.
Ability to lift 75 pounds up and down stairs.
Ability to work on call 24 hours per day, 7 days per week, for 15 days per month, including weekends and holidays.
Ability to fly domestically to clinical sites within and outside the home region as assigned.
Must be fully vaccinated, and boosted when eligible, against respiratory viruses including influenza and COVID-19, subject to the company’s accommodation policy.

Nice To Haves

Proficiency with Microsoft Office Suite and virtual meeting platforms.
Highly flexible and willing to support sites as needed within and across regions.
Detail-oriented with strong organizational skills.
Strong problem-solving skills.
Outstanding interpersonal and communication skills, including the ability to work collaboratively and build rapport with internal and external contacts.
Excellent customer interaction skills.
Ability to work calmly and professionally under pressure.
Enthusiasm for working in a fast-paced environment while managing multiple tasks.

Responsibilities

Complete rigorous hands-on training and OCS certification across all organ platforms at TransMedics’ training facility in Andover, Massachusetts.
Apply OCS knowledge during organ retrieval, preservation, transport, and assessment according to TransMedics protocols and policies.
Manage inventory and shipments on a weekly basis.
Assist with lab trainings and participate in R&D activities in the lab.
Assist with establishing launch points.
Participate in medical and scientific conferences and meetings, inside or outside the United States.
Communicate regularly with Organ Management Phone Support to relay real-time updates while supporting ongoing OCS cases.
Regularly communicate OCS utilization activities and user feedback.
Complete annual recertification on all organ platforms.
Submit post-case documentation in a timely manner and prepare and present case reviews with support and review from a senior colleague.
Provide customer support as needed, including hospital in-services and refresher training.
Perform other TransMedics tasks and duties as assigned or required.