Chef d'équipe Import Maritime/Ocean Import Team Leader

CMA CGM•Montreal, QC

1d•Onsite

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Requirements

DEC or equivalent education
Mandatory experience in ocean freight
Five (5) years of experience in the field
1 to 2 years of supervisory experience
Very good knowledge of the MS Office environment
Business acumen
Bilingualism essential (French and English), both spoken and written
Leadership
Integrity
Excellent judgment
Negotiation skills
Problem-solving
Teamwork
Decision-making
Communication
Emotional control

Responsibilities

Coordinate the activities of the various agents on the Ocean Import team in order to meet clients’ changing needs.
Manage the performance of the agents on the team and act as an agent for certain major clients.
Know and comply with ocean import procedures.
Work closely and engage with sales representatives to maintain and retain clients.
Ensure a high level of customer service.
Maintain a high level of relationship with the CEVA network.
Ensure compliance with the procedures put in place for ISO and performance measurement.
Structure, organize, and distribute the flow of operations.
Hold team members accountable.
Create a work environment based on respect and collaboration.
Evaluate staff performance and implement the necessary improvement plans.
Act as an agent for designated clients (bookings, deliveries, quotations, follow-up, and customer service).
Manage personnel, including evaluations and corrective actions.
Train and onboard new employees.
Complete training related to the position, including but not limited to good distribution practices for pharmaceutical products, transportation of dangerous goods, and WHMIS/GHS, depending on departmental needs.
Perform other tasks assigned by the immediate supervisor.