Ocean Import Specialist

Scan Global Logistics•New York, NY

14h•$24 - $34•Onsite

About The Position

Scan Global Logistics (SGL), a full-service global logistics provider operating on all continents, is seeking a proactive Ocean Import Specialist to oversee end-to-end ocean import operations. The role manages freight forwarding from shipment documentation through coordination with internal teams and customer service, ensuring accurate, timely cargo and information movement and compliance with company procedures and industry standards. This is a direct-hire, full-time, on-site position based in Jamaica, New York. The specialist coordinates daily shipments, processes documentation, monitors cargo through completion, arranges pickup and dispatch, communicates with carriers and other partners, handles billing, and keeps customers informed. The role also supports local sales efforts by responding to email and rate requests, negotiates shipping costs, and works to improve operational efficiency and productivity.

Requirements

At least 2 years of ocean import experience.
Experience with freight forwarding ocean operations processes and procedures.
Experience with bonded freight and cargo.
Previous experience with CargoWise is required.
Customer-service orientation.
Attention to detail.
Problem-solving attitude.
Active listening skills.
Telephone etiquette.
Basic Microsoft Office and Microsoft Excel skills.
Basic computer skills.
Must be eligible to work in the United States.
Must pass TSA eligibility screening.

Responsibilities

Enter and manage international ocean import tracking documentation from origin to destination.
Ensure regulatory requirements are met and shipments have accurate paperwork, including transit documents and customs clearances.
Process, distribute, and discharge documentation promptly to carriers, forwarders, customers, and agents.
Enter shipment data and confirm key milestones, including departure, arrival, customs clearance, and proof of delivery, according to customer standard operating procedures.
Provide polite, timely, and efficient customer service and keep customers informed about import transaction details.
Maintain accurate costs and profits by completing client billing according to agreed pricing.
Ensure shipments are picked up and transferred using appropriate partners.
Develop procedures for transporting commodities from local or offshore locations to warehouses, storage offices, or final consignee locations.
Negotiate shipping costs.
Prepare customs declarations and bonds.
Develop and manage relationships with local suppliers and co-load carriers, including agents, freight forwarders, customs brokers, pickup and delivery firms, trucking companies, and line-haul providers.
Establish and manage procedures that support a clean, organized, safe, and healthy workplace.
Receive booking requests, make bookings at current and accurate rates, and consolidate and route shipments according to local office procedures.
Arrange container pickup and return to the railyard.
Coordinate daily shipments, including documentation, monitoring, pickup arrangements or dispatching, carrier communication, and invoice issuance.
Monitor and manage shipments through completion.
Communicate with vendors, shippers, customers, carriers, overseas agents, freight forwarders, customs brokers, and local pickup and delivery companies.
Respond to emails and rate requests promptly and assist local sales efforts.
Create customer invoices and approve payables accurately and on time.
Review standard operating procedures for compliance with applicable requirements and standards, including FMC, Quality Assurance Standards, TAPA, IMDG, ISO, and Customs.
Maintain an in-depth understanding of the Ocean Export process, EEI, and NVOCC and non-NVOCC operations.
Understand department process flows and identify best practices to improve operational efficiency and productivity.
Complete inbound moves, including ITs and permits to transfer.
Escalate problems to management when necessary.
Perform other duties assigned by the Department Manager.