Ocean Exports Specialist

LOGISTICS PLUS INC•Erie, PA

7d•Onsite

About The Position

The Ocean Export Specialist is responsible for coordinating and executing international ocean export shipments in a third-party logistics environment. This role manages the movement of freight from origin through final destination, ensuring accuracy, compliance with regulations, and timely delivery while providing a high level of customer service.

Requirements

Minimum 2 years’ experience in the logistics industry or other customer-service field
Desire to analyze and understand processes
Strong organizational and time management skills
Attention to detail and accuracy
Ability to manage multiple shipments or tasks simultaneously
Effective written and verbal communication skills
Proficiency in Microsoft Office applications, particularly Excel and Outlook
Experience using transportation management systems (TMS) or similar platforms preferred

Nice To Haves

Experience working in customer service
Comfortability communicating with international colleagues and agents
Competent math/accounting skills
Basic understanding of US and world geography

Responsibilities

Manage full-cycle ocean export shipments, including FCL and LCL cargo
Arrange bookings with ocean carriers, NVOCCs, and overseas agents
Coordinate trucking, drayage, and warehouse handling as required
Monitor shipment progress to ensure adherence to schedules
Prepare and review export documentation including commercial invoices, packing lists, and bills of lading
Complete and/or verify AES (EEI) filings as required
Ensure compliance with applicable export regulations (EAR, OFAC, and other regulatory agencies)
Maintain accurate and complete shipment records
Serve as a point of contact for customers regarding shipment status and documentation
Provide timely updates, including notification of delays or exceptions
Respond to customer inquiries and resolve issues as they arise
Communicate with internal departments, including warehousing and trucking operations
Coordinate with international agents to ensure proper handling at destination
Identify and resolve shipment issues such as delays, rolled cargo, or documentation discrepancies
Review vendor invoices for accuracy
Ensure correct rating and billing of customer shipments
Monitor shipments for cost efficiency and adherence to quoted pricing
Enter and maintain shipment data in company systems
Track key shipment milestones and update records as required
Utilize carrier and internal systems for shipment visibility