Ocean Import Specialist

D.B. Group•Chicago, IL

9h•Onsite

About The Position

By joining our team at our Chicago office, you will have the chance to apply your skills to support the end-to-end management of ocean import shipments and related operational activities, including shipment coordination, documentation, tracking, cost control, and customer support, making a direct impact on service quality, operational efficiency, and customer satisfaction.

Requirements

Minimum 3 years of previous experience in similar roles.
Educational background in Business, International Relations, Communication, Foreign Trade, Languages, or related fields.
Accuracy and strong attention to detail.
Excellent communication and organizational skills.
Good knowledge of Microsoft Office, particularly Excel and Outlook.
Knowledge of documentation related to Ocean Import shipments.
Knowledge of Incoterms.

Nice To Haves

Knowledge of CargoWise One software is considered a plus.

Responsibilities

Manage ocean import shipments from global origins to final destination for the ATL and CHI districts.
Ensure timely and accurate shipment information, documentation, and data entry in systems such as CargoWise.
Coordinate with customers, overseas agents, steamship lines, terminals, truckers, rail providers, warehouses, and customs brokers.
Monitor shipments in transit, including ETAs, delays, rollovers, and exceptions, providing proactive updates to clients and internal teams.
Prepare and process required documentation, resolving discrepancies quickly and accurately.
Coordinate delivery appointments, cargo recovery, container returns, and final mile execution.
Proactively manage shipment timelines to avoid storage, detention, and demurrage charges.
Prepare invoices and manage ocean-related charges, including payables, receivables, accruals, detention, and demurrage.
Update quotes and charges based on changes in routing, weight, measurements, container utilization, or carrier rates.
Ensure compliance with company policies, client SOPs, tariff regulations, and operational best practices.
Deliver high-quality customer service to internal and external stakeholders.