Ocean Export LCL Supervisor - Des Plaines, IL

CMA CGM • Des Plaines, IL

18h • Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

• Minimum of four (4) years of experience in logistics, freight forwarding, or international transportation.
• Minimum three (3) years of hands-on Ocean Export experience, including extensive knowledge of LCL operations strongly preferred.
• Strong leadership, coaching, and employee development skills with the ability to motivate and build high-performing teams.
• Excellent verbal and written communication skills with the ability to interact effectively across diverse, cross-functional teams and global stakeholders.
• Ability to read, analyze, and interpret business documents, technical procedures, customer requirements, and government regulations.
• Strong organizational, analytical, and problem-solving skills with the ability to prioritize multiple deadlines in a fast-paced environment.
• Proven ability to prepare reports, business correspondence, and operational procedures.
• Ability to effectively present information and respond to questions from management, employees, customers, and business partners.
• Intermediate proficiency in Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint) and web-based business applications.

Nice To Haves

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
• Previous supervisory or team lead experience within a freight forwarding or logistics environment preferred.
• Experience with CargoWise One is strongly preferred.

Responsibilities

• Lead daily Ocean Export LCL operations, ensuring the accurate and timely processing of bookings, routing, documentation, and cargo consolidations.
• Supervise, coach, mentor, and develop a team of export agents by providing ongoing training, performance feedback, and career development opportunities.
• Manage customer escalations with urgency and professionalism, ensuring timely resolution, service recovery, and a positive customer experience.
• Collaborate with ocean carriers, Container Freight Stations (CFS), and CEVA's global network to optimize service performance, capacity, and cost efficiency.
• Ensure compliance with all applicable international trade regulations, CEVA Standard Operating Procedures (SOPs), and customer-specific requirements.
• Identify operational inefficiencies and implement process improvements that enhance accuracy, productivity, service quality, and overall workflow stability.
• Monitor key performance indicators (KPIs), operational metrics, and shipment volumes, providing regular reporting and actionable insights to leadership.
• Support financial performance by ensuring billing accuracy, monitoring costs, improving file profitability, and maintaining operational controls.
• Foster a collaborative, customer-focused culture that promotes accountability, teamwork, and continuous improvement.

Benefits

• Competitive annual leave entitlement with a fantastic holiday buy scheme
• Pension and life assurance
• Access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.
• Eligibility for a discretionary annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level